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	1.	Regulatory problems in the public sector : theories and cases by ASHWORTH, Rachel \| BOYNE, George A \| WALKER, Richard M. Source: Policy & PoliticsMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1). Add to cart (remove)
	2.	Critical competencies in virtual service webs by JONES, Julian \| BOWONDER, B \| WOOD, Douglas. Source: European Management JournalMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: European School of Management, 2003Availability: Items available for reference: Biblioteca Graciliano Ramos (1). Add to cart (remove)
	3.	Quality management practices in Indian service firms by BANERJI, Kunal \| GUNDERSEN, David E \| BEHARA, Ravi S. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, May 2005Availability: No items available Add to cart (remove)
	4.	A Absorção de Mão-de-Obra no Setor de Serviços by PAES DE BARROS, Ricardo \| MENDONCA, Rosane. Source: Dados - Revista de Ciências SociaisMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : IUPERJ, 1997Online access: Acesso Availability: No items available Add to cart (remove)