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Service design : from insight to implementation / Andrew Polaine, Lavrans Lovlie, Ben Reason.

by Polaine, Andrew | Lavrans, Lovlie | Reason, Ben.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York: Rosenfeld Media, 2013Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.4 P7622s] (1).

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This is service design doing : applying service design thinking in the real word - a practitioners' handbook / Editor: Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider

by Stickdorn, Marc | Lawrence, Adam | Hormess, Markus | Schneider, Jakob.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Sebastopol: O'Reilly Media 2018Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.4 S4913] (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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