Continual improvement in government : tools & methods / por Jerry W. Koehler e Joseph M. Pankowski. --
By: Koehler, Jerry W
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Contributor(s): Pankowski, Joseph M.
Material type: 
BookPublisher: Delray Beach : St. Lucie, c1996Description: 150 p. : il.ISBN: 1574440179.Subject(s): Técnicas Administrativas | Setor Público | Gestão de Qualidade | Coleta de dados| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 658.40130723 K773c (Browse shelf) | Ex. 1 | Available | 10004457 |
Introduction - 2. Benchmarking. - 3. Brainstorming. - 4. Cause and effect diagrams. - 5. Check sheets. - 6. Control charts. - 7. Customer surveys. - 8. Deming cycle. - 9. Flowcharts. - 10. Force field analysis. - 11. Histograms. - 12. Introducing change. - 13. Making presentations. - 14. Milestone charts. -15. Nominal group technique. - 16. Pareto charts. - 17. Pie charts. - 18. Priority selection worksheets. - 19. Run charts. - 20. Scatter diagrams. - 21. Solution strategies matrix. - 22. Time management. - 23. World Wide Web. - Suggested readings. - Index.
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