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1.
Benefits, critical process factors, and optimum strategies of successful ISO 9000 implementation in the public sector : an empirical examination of public sector services in taiwan

by CHU, Pin-Yu | WANG, Hsuan-Jung.

Source: Public Performance & Management ReviewMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: 2001Availability: Items available for reference: Biblioteca Graciliano Ramos (1).

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2.
Exploring success factors for Taiwan´s government eletronic tendering system : behavorial perspectives from end users

by CHU, Pin-Yu | HSIAO, Naiyi | LEE, Fung-Wu | CHEN, Chun-Wei.

Source: Government Information QuarterlyMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Orlando : Elsevier, 2004Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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