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Sharing power : public governance and private markets

by Kettl, Donald F.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Washington, D.C : The Brookings Institution, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.05K435s] (1).

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2.
Servico ao cliente : a reinvencao da gestao do atendimento ao cliente

by ALBRECHT, Karl | ZEMKE, Ron.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : Campus, 2002Title translated: Service America in the new economy.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14A341s] (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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