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1.
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Responsive government : service quality initiatives
by Symposium on Service Quality Iniatives Paris 07-08 nov. 1994 | . Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD/PUMA, 1996Title translated: L'Administration a L'Écoute du Public; initiatives relatives à la qualité du service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19S98912r] (1).
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2.
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Putting citizens first : portuguese experience in public management reform
by Alpoge, Atila | Dacier , Liz. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 351.469 A457p] (2).
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3.
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Melhor administração, mais cidadania : relatório e contas Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Lisboa : Conselho de Ministros, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.406 M521] (1).
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4.
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A glance over the portuguese public service
by MARTINS, J. A. França. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Lisboa : Instituto Nacional de Administração, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19M3865g] (1).
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5.
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Administrations in transition : modernisation of public administration in four countries: Portugal, the Netherlands, Ireland and France / por Isabel Corte-Real... [et al.]. --
by Corte-Real, Isabel | Nomden, Koen | Kelly, Michael | Petiteville, Franck. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Maastricht : European Institute of Public Administration, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.406094 C827a] (1).
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6.
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A formação comportamental no contexto da reforma da administração pública portuguesa
by Madureira, César. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Oeiras : INA, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11M1839f] (1).
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7.
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Melhoria dos serviços telefónicos e de dados com redução de custos no sector público : caso de estudo / por Augusto Casaca... [et al.]. --
by Casaca, Augusto | Almeida, João Amaral e | Tavares, Luís Valadares | Pereira, Manuel João. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Oeiras : INA, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3840723 C3343m] (1).
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8.
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Práticas da aplicação da CAF na administração pública portuguesa / por Maria Inês Nolasco... [et al.]. --
by Nolasco, Maria Inês | Evaristo, Cristina Josefa | Alves, Sofia | Marques, Maria da Conceição Melo | Dias, Hélio | Ferreira, Isabel | Gomes, Teresa Salis [coord.] | Viseu, Sofia [coord.]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Oeiras : INA, 2006Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.312509469 N789p] (1).
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9.
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A polícia em Portugal
by CLEMENTE, Pedro José Lopes. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Oeiras : INA, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19C6264p] (1).
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10.
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BOAS Práticas no Setor Público Edition: 4. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Lisboa : INA / Sociedade de Publicações Lda, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.19B6626b] (1).
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11.
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Serviço público ético : processos de separação e recolha selectiva de resíduos na administração pública
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Oeiras : INA, 2008Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.10S492s] (1).
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12.
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Ageing and the public service : human resource challenges Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19A2655a] (1).
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13.
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O serviço público na óptica do cidadão : Seleção de trabalhos CEAGP 2004-2009
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Oeiras : INA, 2010Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.10S492s] (1).
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14.
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Direito das infraestruturas : Um estudo dos distintos mercados regulados
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Lumen Juris, 2011Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.23D59896d] (1).
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