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1.
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Cidadanias : relações de atendimento no serviço público do Rio de Janeiro
by MACEDO, Marcelo Ernandez. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Tribunal de Contas do Estado do Rio de Janeiro/Instituto Serzedello Corrêa, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15M1413c] (1).
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2.
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Reforma do Estado para a cidadania : a reforma gerencial brasileira na perspectiva internacional
by Pereira, Luiz Carlos Bresser. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.03P4361r] (2). On order (1).
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3.
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O PÚBLICO não estatal na reforma do Estado
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.03P9769p] (6).
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4.
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Lo publico no estatal en la reforma del Estado
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.03P9769pu] (1).
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5.
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Gestão pública e cidadania : a administração pública brasileira inovando a forma de governar
by Beltrão, Ricardo Ernesto Vasquez [org.] | Fundação Getúlio Vargas - FGV | Fundação Ford. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: São Paulo : EAESP, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.4063 G3937] (1).
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6.
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DOSSIER DE INFORMACIÓN SOBRE LA REFORMA DEL ESTADO EN FRANCIA Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : MAP/INAP, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 10.001INAP 11] (2).
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7.
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Melhor administração, mais cidadania : relatório e contas Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Lisboa : Conselho de Ministros, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.406 M521] (1).
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8.
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TAKING stocks : assessing public sector reforms
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Montreal : Canadian Centre for Management Development/ Centre Canadien de Gestion, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11T1368t] (2).
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9.
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A glance over the portuguese public service
by MARTINS, J. A. França. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Lisboa : Instituto Nacional de Administração, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19M3865g] (1).
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10.
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Empowering the customer : the citizen in public sector reform / por Victor Ayeni. --
by Ayeni, Victor. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Commonwealth Secretariat, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3 A976e] (1).
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11.
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Public consultation guide : changing the relationship between government and canadians
by STERNE, Peter | ZAGON, Sandra. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.05S8397p] (1).
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12.
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Le guide de la gestion par programmes : vers une culture du résultat
by Trosa, Sylvie. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Éditions d'Organisation, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11T857g] (1).
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13.
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Le management territorial à l'ère des réseaux
by PRAX, Jean-Yves. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Éditions d'Organisation, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11P919m] (1).
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14.
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La función pública : necesidad de un análisis conceptual y de la revisión del sistema de libre designación / por Andrés Morey Juan. --
by Morey Juan, Andrés. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Madrid : INAP, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.630946 M845f] (2).
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15.
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CITIZENS FIRST Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development/ Centre Canadien de Gestion, 1998Title translated: Les citoyens d'abord.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19C5812c] (1).
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16.
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ESTUDIOS para la reforma de la administración pública Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : INAP, 2004Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11E826e] (2).
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17.
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Managing in local government / por Richard Kerley. --
by Kerley, Richard. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Macmillan , 1994Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 352.140942 K395m] (1).
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18.
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Citizen-centred service : responding to the needs of canadians
by Canadian Centre for Management Development. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : The Learning Centre, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 353.48 C21258c] (1).
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19.
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Gestão pública e cidadania : iniciativas invadoras na administração subnacional no Brasil
by Farah, Marta Ferreira Santos. Source: RAP Revista de Administração PúblicaMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Jul. /Ago. 1997Availability: No items available
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20.
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Representações do funcionário público
by VENEU, Marcos Guedes. Source: RAP Revista de Administração PúblicaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Nov. 1989/Jan. 1990Availability: No items available
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