Inclui bibliografia e índice.

Part One: Orientation to knowledge management implementation 01. What is knowledge management? -- 02. The stages of KM implementation -- 03. Barriers and pitfalls Part Two: Preparation and resources 04. Knowledge management strategy -- 05. The role, skills and characteristics of the knowledge management leader -- 06. The KM team members -- 07. The role of senior management -- 08. Budget and timescale -- 09. Aims and objectives for the KM implementation programme -- 10. Finding partners to helps you Part Three: Assessment and planning 11. Conducting the knowledge assets audit -- 12. The knowledge management framework -- 13. The knowledge discussion elements of the KM framework -- 14. The knowledge capture and documentation elements of the KM framework -- 15. The knowledge synthesis elements of the KM framework -- 16. The knowledge finding and re-use elements of the KM framework -- 17. Knowledge organization -- 18. Influencing the stakeholders -- 19. Culture, communications and change -- 20. Preparing the KM implementation plan Part Four: The implementation activity 21. Building the KM champion network -- 22. Trials and pilots -- 23. Roll-out, embedding and governance -- 24. Setting up the KM metrics and reporting system -- 25. Dealing with bumps in the road -- 26. When implementation is over Part Five: Case histories 27. Implementing KM at mars - Linda Davies -- 28. KM implementation in a global oil and gas company - Dan Ranta -- 29. KM implementation ar huawei - Tan Xinde -- 30. KM implementation at the singapore youth olympics - Doreen Tan -- 31. Accelerated learning in a law firm - Jessica Magnusson

"The way an organization manages and disseminates its knowledge is key to informed decision making, effectiveness, and maintaining a competitive edge. Companies need a knowledge management framework that is customized to their particular needs and priorities. Nick Milton and Patrick Lambe draw on their experience as consultants and project leaders to act as guides through each stage of creating and defining an effective knowledge management framework. Taking into account people, processes, technologies, and governance, they show how each of these components can be optimized to unlock knowledge from the company and make a sustainable change in the organization's knowledge management culture. "--

"The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. Because knowledge management is not a one-size-fits-all method, you need a framework tailored to your organization and its priorities. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within your organization. Knowledge management experts Nick Milton and Patrick Lambe draw on their practical experience as consultants and project leaders to guide you through each stage of creating and implementing a knowledge management framework to answer your organization's specific needs. The framework takes into account the four essential aspects of knowledge management - people, processes, technologies and governance - and shows how each of these can be optimized to unlock the value of your organization's knowledge. With international case studies from organizations of all sizes and sectors, and user-friendly templates and checklists to help you implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end to end guide to making a sustainable change in your organization's knowledge management culture"--