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81. Good practices in citizen-centred service

by BLYTHE, D. Marie | MARSON, D. Brian.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).

82. Client satisfaction surveying: Common measurements tool

by SCHMIDT, Faye | STRICKLAND, Teresa.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : Canadian Centre for Management Development, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15S3491c] (1).

83. The new North America : report on discussions among experts and public servants - September - November 2003

by HIGGINBOTHAM, John | GINTER, Kevin.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : CCMD, 2003Title translated: La nouvelle Amérique du Nord;sommaire des discussions entre experts et fonctionnaires - Septembre - Novembre 2003 .Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.13H635n] (1).

84. Moderniser l'obligation de rendre compte du gouvernement: : un cadre de réforme

by Aucoin, Peter | JARVIS, Mark D.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : École de la Fonction Publique du Canada, 2005Availability: No items available Lost (1).

85. Parceria para a excelência da gestão no setor público (2003-2007) : relatório final de avaliação

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Brasília : ENAP, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.22P225p] (1).

86. Accidental Logics : the dynamics of change in the health care arena in the United States, Britain, and Canada

by TUOHY, Carolyn Hughes.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: New York : Orford University, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.02T927a] (1).

87. Local governance in industrial countries

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Washington : The World Bank, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.10L8111l] (1).

88. Federação hemiplégica e semidemocracia : a realidade do Brasil

by PEREIRA-DINIZ, Hindemburgo Chateaubriand.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Belo Horizonte : BDMG, 2009Availability: No items available On order (2).

89. Federação hemiplégica e semidemocracia : a realidade do Brasil

by PEREIRA-DINIZ, Hindemburgo Chateaubriand.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Belo Horizonte : BDMG, 2009Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.08P4361f] (1). On order (1).

90. A dynamic balance : social capital and sustainable community development

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Vancouver : UBC, 2005Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 6.07D9972d] (1).

91. Promoção da saúde : a construção social de um conceito em perspectiva comparada

by RABELLO, Lucíola Santos.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : Fiocruz, 2010Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.02R114p] (1).

92. Social rights, civil rights, and health reform in Canada

by BHATIA, Vandna.

Source: Governance: An International Journal of Policy, Administration, and InstitutionsMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Malden : Wiley-Blackwell, January 2010Availability: No items available

93. Regulating rule-making via impact assessment

by RADAELLI, Claudio M.

Source: Governance: An International Journal of Policy, Administration, and InstitutionsMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Malden : Wiley-Blackweel, jan. 2010Availability: No items available

94. Críticos da sociedade : o pensamento radical na América do Norte

by BOTTOMORE, T. B.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : ZAHAR, 1970Title translated: Radical thought in North America.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 3.04B7518c] (1).

95. Em busca de uma nova síntese para a administração pública - textos para discussão

by .

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Brasília : ENAP, 2010Online access: Acesso Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11B976b] (4). On order (1).

96. Making the case : using case studies for teaching and knowledge management in public administration / por Andrew Graham. --

by Graham, Andrew.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Kingston : School of Policy Studies ; Queen's University, 2011Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 351.07 G7381m] (2).

97. International human resource management challenges in Canadian development INGOs

by O'SULLIVAN, Sharon L.

Source: European Management JournalMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, oct. 2010Availability: No items available

98. Public health and collaborative governance

by FIERLBECK, Katherine.

Source: Canadian Public AdministrationMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Toronto : Ipac, mar./mars 2010Availability: No items available

99. Restructurer peu, restructurer mieux : leçons d'expériences ministérielles récents au Canada

by Bernier, Luc | GAGNON, Stéphanie.

Source: Canadian Public AdministrationMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Toronto : Ipac, mar./mars 2010Availability: No items available

100. Les tactiques d'influence1 des directeurs des ressources humaines employées auprès de l'équipe de direction du secteur public québécois

by BÉLANGER, José | GOSSELIN, Alain.

Source: Canadian Public AdministrationMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Toronto : Ipac, mar./mars 2010Availability: No items available

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