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1.
La modernización del sector público desde una perspectiva comparativa : conceptos y métodos para evaluar y premiar la calidad en el sector público en los países de la OCDE

by LÖFFLER, ELKE.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Madrid : MAP/INAP, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 10.001INAP 8] (2).

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2.
In search of results : performance management practices

by Helgason, Sigurdur | Shand, David | Leconte, Hélène | Jacqmin, Claude | Bouckaert, Geert.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 H4749s] (2). On order (1).

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3.
Citizens first : summary report

by CANADIAN Centre for Management Development.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Montreal : Canadian Centre for Management Development/Centre Canadien de Gestion, 1998Title translated: Les citoyens d'abord; sommaire.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.09C21258c] (1).

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4.
A Fine Balance : A Manager's Guide to Workplaqce Well-Being

by Stoyko, Peter | Gaudes, Andrew.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : Canadian Centre for Management Development, 2002Title translated: Le juste équilibre; guide à l'intention du gestionnaire sur le mieux-être en milieu de travail.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14S893f] (2). On order (1).

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5.
Citizen-centred service : responding to the needs of canadians

by Canadian Centre for Management Development.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : The Learning Centre, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 353.48 C21258c] (1).

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6.
Client satisfaction surveying: Common measurements tool / por Faye Schmidt e Teresa Strickland. --

by Schmidt, Faye | Strickland, Teresa.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: [Ottawa?] : Canadian Centre for Management Development, 1998Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.8120971 S3491c] (1).

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7.
Profession : public servant / Ruth Hubbard. --

by Hubbard, Ruth.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Ottawa : Invenire, 2009Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 920.9342068 H8752p] (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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