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1.
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La modernización del sector público desde una perspectiva comparativa : conceptos y métodos para evaluar y premiar la calidad en el sector público en los países de la OCDE
by LÖFFLER, ELKE. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : MAP/INAP, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 10.001INAP 8] (2).
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2.
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Regulatory impact analysis : best practices in OECD countries Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.20R3447r] (3).
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3.
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In search of results : performance management practices
by Helgason, Sigurdur | Shand, David | Leconte, Hélène | Jacqmin, Claude | Bouckaert, Geert. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 H4749s] (2). On order (1).
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4.
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CITIZENS FIRST Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development/ Centre Canadien de Gestion, 1998Title translated: Les citoyens d'abord.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19C5812c] (1).
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5.
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Citizens first : summary report
by CANADIAN Centre for Management Development. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Montreal : Canadian Centre for Management Development/Centre Canadien de Gestion, 1998Title translated: Les citoyens d'abord; sommaire.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.09C21258c] (1).
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6.
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A Fine Balance : A Manager's Guide to Workplaqce Well-Being
by STOYKO, Peter | GAUDES, Andrew. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 2002Title translated: Le juste équilibre; guide à l'intention du gestionnaire sur le mieux-être en milieu de travail.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14S893f] (2). On order (1).
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7.
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Citizen-centred service : responding to the needs of canadians
by Canadian Centre for Management Development. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : The Learning Centre, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 353.48 C21258c] (1).
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8.
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Good practices in citizen-centred service
by BLYTHE, D. Marie | MARSON, D. Brian. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).
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9.
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Client satisfaction surveying: Common measurements tool
by SCHMIDT, Faye | STRICKLAND, Teresa. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15S3491c] (1).
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10.
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Parceria para a excelência da gestão no setor público (2003-2007) : relatório final de avaliação Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.22P225p] (1).
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11.
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Profession: public servant
by HUBBARD, Ruth. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Invenire, 2009Availability: No items available On order (1).
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