Client satisfaction surveying: Common measurements tool
By: SCHMIDT, Faye
.
Contributor(s): STRICKLAND, Teresa.
Material type: 
BookPublisher: Ottawa : Canadian Centre for Management Development, 1998Description: 50 p.ISBN: 0662274733.Subject(s): Satisfação do Cliente | Marketing | Pesquisa de Satisfação do Cliente | Qualidade | Canadá
Contents:
- Common measurements - A Framework - Common measurements - Methodology - Summary and Recommendations
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 1.15S3491c (Browse shelf) | 1 | Available | 10011444 |
- Common measurements - A Framework - Common measurements - Methodology - Summary and Recommendations
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