Client satisfaction surveying: Common measurements tool / por Faye Schmidt e Teresa Strickland. --
By: Schmidt, Faye
.
Contributor(s): Strickland, Teresa.
Material type: 
BookPublisher: [Ottawa?] : Canadian Centre for Management Development, 1998Description: 50 p. : il.ISBN: 0662274733.Subject(s): Satisfação do Cliente | Serviço Público | Pesquisa de Satisfação do Cliente | Qualidade | Canadá
Contents:
Common measurements - A Framework. Common measurements - Methodology. Summary and Recommendations.
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 658.8120971 S3491c (Browse shelf) | Ex. 1 | Preparo Técnico | 10011444 |
Common measurements - A Framework. Common measurements - Methodology. Summary and Recommendations.
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