SCHMIDT, Faye
Client satisfaction surveying: Common measurements tool - Ottawa : Canadian Centre for Management Development, 1998 - 50 p.
- Common measurements - A Framework - Common measurements - Methodology - Summary and Recommendations
0662274733
Satisfação do Cliente
Marketing
Pesquisa de Satisfação do Cliente
Qualidade
Canadá
Client satisfaction surveying: Common measurements tool - Ottawa : Canadian Centre for Management Development, 1998 - 50 p.
- Common measurements - A Framework - Common measurements - Methodology - Summary and Recommendations
0662274733
Satisfação do Cliente
Marketing
Pesquisa de Satisfação do Cliente
Qualidade
Canadá
