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1.
End-User Satiafation and Design Features of Public Agencies

by CALLAHAN, Richard F.; GILBERT, Ronald G.

Source: American Review of Public AdministrationMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Thousand Oaks : Sage Publications, September 2003Availability: No items available

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2.
Client satisfaction surveying: Common measurements tool

by SCHMIDT, Faye | STRICKLAND, Teresa.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : Canadian Centre for Management Development, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15S3491c] (1).

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3.
Implantação de help desk e service desk

by COHEN, Roberto.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Novatec, 2008Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.24C6781i] (1).

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4.
Quality Saúde : uma adaptação transcultural multicêntrica dos constructos da escala Servqual de satisfação para o SUS, por translação de conhecimento de especialistas e usuários / por Galba Freire Moita, Allan Claudius Queiroz Barbosa, Vitor Manuel Reis Raposo. --

by Moita, Galba Freire | Barbosa, Allan Claudius Queiroz | Raposo, Vítor Manuel dos Reis.

Source: Revista do Serviço Público - RSPMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: Brasília, DF : Enap, 2019Other title: Quality Saúde : una adaptación transcultural multicéntrica de los constructos de la escala Servqual de satisfacción para el SUS, por traslación de conocimiento de especialistas y usuarios. -- | Quality Saúde : a multi-centric cross-cultural adaptation of the Servqual satisfaction constructs for the SUS, by translating knowledge from experts and users. --.Online access: Acesso ao PDF Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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