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1. Total Quality Management & Business Excellence

Material type: serial Continuing resource; Type of continuing resource: periodical Publisher: Philadelphia Routledge Availability: Items available for reference: Biblioteca Graciliano Ramos (6).

2. Total quality management, high-commitment human resource strategy and firm performance : an empirical study

by BOU, J. Carlos | BELTRÁN, Inmaculada.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, January 2005Availability: No items available

3. Integration of work measurement and Total Quality Management

by SADIKOGLU, Esin.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, July 2005Availability: No items available

4. A cooperation model for the third sector based on Total Quality Management

by FREDRIKSSON, Maria.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, August 2005Availability: No items available

5. A study of the business value of total quality management

by CHUNG, Yi-Chan | TIEN, Shiaw-Wen | HSIEH, Chia-Hsiang | TSAI, Chih-Hung.

Source: Total quality management & business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Taylor & Francis, March-April 2008Availability: No items available

6. Total Quality Management : a critical analysis from a complexity approach

by SALMADOR, M. Paz | BUENO, Eduardo | MARANHAO, Roncalli.

Source: Total quality management & business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Taylor & Francis, May-June 2008Availability: No items available

7. Total Quality Management and employees' involvement : a case study of an australian organisation

by WELIKALA, Dilrukshi | SOHAL, Amrik S.

Source: Total quality management & business excellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire, UK : Taylor & Francis, May-June 2008Availability: No items available

8. The influence of total quality management practices on the transformation of how organisations works

by HUR, Mann Hyung.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, jul./ago. 2009Availability: No items available

9. Employees' perspective on the effectiveness of ISO 9000 certification : a total quality management framework

by KUO, Tsuang | CHANG, Tsun-Jin | HUNG, Kuei-Chung | LIN, Ming-Yuan.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dez. 2009Availability: No items available

10. Creating social change in a municipality using a total quality management approach

by BERGVALL-KAREBORN, Birgitta | BERGQUIST, Bjarne | KLEFSJO, Bengt.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dez. 2009Availability: No items available

11. Knowledge as a facilitator for enhancing innovation performance through total quality management

by HUNG, Richard Yu-Yuan | LIEN, Bella Ya-Hui | SHIH-CHIEN, Fang | MCLEAN, Gary N.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Mar./Apr. 2010Availability: No items available

12. Investigating total quality management practice's inter-relationships in ISO 9001 :

by FOTOPOULOS, Christos | PSOMAS, Evangelos L | VOUZAS, Fotis K.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, May/June 2010Availability: No items available

13. The effect of corporate culture and total quality management on construction project performance in Taiwan

by TSUNG-HSIEN, Kuo | YEN-LIN, Kuo.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, May/June 2010Availability: No items available

14. Total quality management (TQM) strategy and organisational characteristics : evidence from a recent WTO member

by HOANGA, Dinh Thai | IGELB, Barbara | LAOSIRIHONGTHONG, Tritos.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Sept./Oct. 2010Availability: No items available

15. Customer satisfaction in Indian commercial banks through total quality management approach

by LENKA, Usha | SUAR, Damodar | MORAPATRA, Pratap K. J.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available

16. Application of the total quality management approach in a Spanish retailer : the case of Mercadona

by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available

Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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