DAHLGAARD, Jens J.
From defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology - Oxfordshire : Routledge, December 2002
With the evolution of quality from inspection and defect reduction to the new management philosophy, TQM, a new quality metrology is needed. Contributions to buildings the new TQM Metrology in the form of principles, guidelines and examples are presented and discussed
From defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology - Oxfordshire : Routledge, December 2002
With the evolution of quality from inspection and defect reduction to the new management philosophy, TQM, a new quality metrology is needed. Contributions to buildings the new TQM Metrology in the form of principles, guidelines and examples are presented and discussed
