DONNELLY, Pamela; MCGUIRK, Tony
Electronic delivery of public services in the United Kingdom : the case of the merseyside fire service and fire service direct - Hong Kong : University of Hong Kong, December 2003
This article explores the UK government´s public service modernising agenda with particular reference to eletronic service delivery in the context of fire services. It is set against the growing acceptance of costumer focus as a driver for public service reform. The case of the Merseyside Fire Service and Fire Service Direct is used to illustrate the situation.
Electronic delivery of public services in the United Kingdom : the case of the merseyside fire service and fire service direct - Hong Kong : University of Hong Kong, December 2003
This article explores the UK government´s public service modernising agenda with particular reference to eletronic service delivery in the context of fire services. It is set against the growing acceptance of costumer focus as a driver for public service reform. The case of the Merseyside Fire Service and Fire Service Direct is used to illustrate the situation.
