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Electronic delivery of public services in the United Kingdom : (Record no. 13292)

000 -LEADER
fixed length control field 01056naa a2200169uu 4500
001 - CONTROL NUMBER
control field 5062010135610
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190211160016.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 050620s2005 xx ||||gr |0|| 0 eng d
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha Dewey Subclass [OBSOLETE] PHL2MARC21 1.1
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name DONNELLY, Pamela; MCGUIRK, Tony
9 (RLIN) 21393
245 10 - TITLE STATEMENT
Title Electronic delivery of public services in the United Kingdom :
Remainder of title the case of the merseyside fire service and fire service direct
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Hong Kong :
Name of publisher, distributor, etc. University of Hong Kong,
Date of publication, distribution, etc. December 2003
520 3# - SUMMARY, ETC.
Summary, etc. This article explores the UK government´s public service modernising agenda with particular reference to eletronic service delivery in the context of fire services. It is set against the growing acceptance of costumer focus as a driver for public service reform. The case of the Merseyside Fire Service and Fire Service Direct is used to illustrate the situation.
773 08 - HOST ITEM ENTRY
Title The Asian Journal of Public Administration
Related parts 25, 2, p. 185-208
Place, publisher, and date of publication Hong Kong : University of Hong Kong, December 2003
International Standard Serial Number ISSN 0259-0554
Record control number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Periódico
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- 20050620
Operator's initials, OID (RLIN) 1013^b
Cataloger's initials, CIN (RLIN) Tiago

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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