Electronic delivery of public services in the United Kingdom : the case of the merseyside fire service and fire service direct
By: DONNELLY, Pamela; MCGUIRK, Tony
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ArticlePublisher: Hong Kong : University of Hong Kong, December 2003The Asian Journal of Public Administration 25, 2, p. 185-208Abstract: This article explores the UK government´s public service modernising agenda with particular reference to eletronic service delivery in the context of fire services. It is set against the growing acceptance of costumer focus as a driver for public service reform. The case of the Merseyside Fire Service and Fire Service Direct is used to illustrate the situation.
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This article explores the UK government´s public service modernising agenda with particular reference to eletronic service delivery in the context of fire services. It is set against the growing acceptance of costumer focus as a driver for public service reform. The case of the Merseyside Fire Service and Fire Service Direct is used to illustrate the situation.
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