BLYTHE, D. Marie
Good practices in citizen-centred service - Ottawa : Canadian Centre for Management Development, 1999 - 176 p.
- Good practices in citizen-centred service: Case studies - Citizens'views and expectations - Performance measurement and accountability - Tools for closing the service gap - The capacity of the public sector to deliver citizen-centred service
0662276868
Serviço Público
Estudo de Caso
Cidadania
Atendimento ao Cidadão
Qualidade
Satisfação do Cliente
Modernização Administrativa
Parceria Público Privada
Engenharia Reversa
Canada
Good practices in citizen-centred service - Ottawa : Canadian Centre for Management Development, 1999 - 176 p.
- Good practices in citizen-centred service: Case studies - Citizens'views and expectations - Performance measurement and accountability - Tools for closing the service gap - The capacity of the public sector to deliver citizen-centred service
0662276868
Serviço Público
Estudo de Caso
Cidadania
Atendimento ao Cidadão
Qualidade
Satisfação do Cliente
Modernização Administrativa
Parceria Público Privada
Engenharia Reversa
Canada
