| 000 -LEADER |
|---|
| fixed length control field |
01193nam a2200337uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
7112111355413 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190612062534.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
071121s2007 xx ||||g| |0|| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0662276868 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
1.19 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
B6615g |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
BLYTHE, D. Marie |
| 9 (RLIN) |
1226 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Good practices in citizen-centred service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Ottawa : |
| Name of publisher, distributor, etc. |
Canadian Centre for Management Development, |
| Date of publication, distribution, etc. |
1999 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
176 p. |
| 505 80 - FORMATTED CONTENTS NOTE |
|---|
| Title |
- Good practices in citizen-centred service: Case studies |
| -- |
- Citizens'views and expectations |
| -- |
- Performance measurement and accountability |
| -- |
- Tools for closing the service gap |
| -- |
- The capacity of the public sector to deliver citizen-centred service |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Serviço Público |
| 9 (RLIN) |
12780 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Estudo de Caso |
| 9 (RLIN) |
11993 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Cidadania |
| 9 (RLIN) |
12902 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Atendimento ao Cidadão |
| 9 (RLIN) |
12988 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Qualidade |
| 9 (RLIN) |
12842 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Satisfação do Cliente |
| 9 (RLIN) |
12074 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
12736 |
| Topical term or geographic name entry element |
Modernização Administrativa |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Parceria Público Privada |
| 9 (RLIN) |
13617 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Engenharia Reversa |
| 9 (RLIN) |
13272 |
| 651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME |
|---|
| Geographic name |
Canada |
| 9 (RLIN) |
13666 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
MARSON, D. Brian |
| 9 (RLIN) |
20752 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Livro Geral |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20071121 |
| Operator's initials, OID (RLIN) |
1135^b |
| Cataloger's initials, CIN (RLIN) |
mayze |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20130520 |
| Operator's initials, OID (RLIN) |
1233^b |
| Cataloger's initials, CIN (RLIN) |
karina |
