Good practices in citizen-centred service
By: BLYTHE, D. Marie
.
Contributor(s): MARSON, D. Brian.
Material type: 
BookPublisher: Ottawa : Canadian Centre for Management Development, 1999Description: 176 p.ISBN: 0662276868.Subject(s): Serviço Público | Estudo de Caso | Cidadania | Atendimento ao Cidadão | Qualidade | Satisfação do Cliente | Modernização Administrativa | Parceria Público Privada | Engenharia Reversa | Canada
Contents:
- Good practices in citizen-centred service: Case studies - Citizens'views and expectations - Performance measurement and accountability - Tools for closing the service gap - The capacity of the public sector to deliver citizen-centred service
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 1.19B6615g (Browse shelf) | 1 | Available | 10011443 |
- Good practices in citizen-centred service: Case studies - Citizens'views and expectations - Performance measurement and accountability - Tools for closing the service gap - The capacity of the public sector to deliver citizen-centred service
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