Good practices in citizen-centred service / por D. Marie Blythe e D. Brian Marson. --
By: Blythe, D. Marie
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Contributor(s): Marson, D. Brian
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Material type: 








Contents:
1. Good practices in citizen-centred service: Case studies 2. Citizens'views and expectations 3. Performance measurement and accountability 4. Tools for closing the service gap 5. The capacity of the public sector to deliver citizen-centred service
Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|---|
Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 352.63 B6615g (Browse shelf) | Ex. 1 | Available | 10011443 |
1. Good practices in citizen-centred service: Case studies 2. Citizens'views and expectations 3. Performance measurement and accountability 4. Tools for closing the service gap 5. The capacity of the public sector to deliver citizen-centred service
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