Good practices in citizen-centred service
By: BLYTHE, D. Marie
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Contributor(s): MARSON, D. Brian
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Contents:
- Good practices in citizen-centred service: Case studies - Citizens'views and expectations - Performance measurement and accountability - Tools for closing the service gap - The capacity of the public sector to deliver citizen-centred service
Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|---|
Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 1.19B6615g (Browse shelf) | 1 | Available | 10011443 |
- Good practices in citizen-centred service: Case studies - Citizens'views and expectations - Performance measurement and accountability - Tools for closing the service gap - The capacity of the public sector to deliver citizen-centred service
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