Good practices in citizen-centred service / por D. Marie Blythe e D. Brian Marson. --
By: Blythe, D. Marie
.
Contributor(s): Marson, D. Brian.
Material type: 
BookPublisher: Ottawa : Canadian Centre for Management Development, 1999Description: 176 p. : il.ISBN: 0662276868.Subject(s): Serviço Público | Estudo de Caso | Cidadania | Atendimento ao Cidadão | Qualidade | Satisfação do Cliente | Parceria Público-Privada | Modernização Administrativa
Contents:
1. Good practices in citizen-centred service: Case studies 2. Citizens'views and expectations 3. Performance measurement and accountability 4. Tools for closing the service gap 5. The capacity of the public sector to deliver citizen-centred service
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 352.63 B6615g (Browse shelf) | Ex. 1 | Available | 10011443 |
1. Good practices in citizen-centred service: Case studies 2. Citizens'views and expectations 3. Performance measurement and accountability 4. Tools for closing the service gap 5. The capacity of the public sector to deliver citizen-centred service
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