Cohen, Steven
Total quality management in government : a practical guide for the real world - San Francisco : Jossey-Bass Publishers, 1993 - 228 p.
Part One: what is total quality management ? 1. How TQM can strengthen government performance 2. The basic concepts of TQM 3. How TQM revolutionizes management Part two: implementing total quality management in public organizations 4. Getting prepared: understanding and overcoming barriers to change 5. Taking the first steps: analyzing your work 6. Managerial strategies for implementing TQM Part Three: total quality management in the real world 7. Bringing TQM to the environmental protection agency's office of underground storage tanks 8. TQM success stories 9. Making TQM work in government: real-world strategies Index
Qualidade
Total quality management in government : a practical guide for the real world - San Francisco : Jossey-Bass Publishers, 1993 - 228 p.
Part One: what is total quality management ? 1. How TQM can strengthen government performance 2. The basic concepts of TQM 3. How TQM revolutionizes management Part two: implementing total quality management in public organizations 4. Getting prepared: understanding and overcoming barriers to change 5. Taking the first steps: analyzing your work 6. Managerial strategies for implementing TQM Part Three: total quality management in the real world 7. Bringing TQM to the environmental protection agency's office of underground storage tanks 8. TQM success stories 9. Making TQM work in government: real-world strategies Index
Qualidade
