Total quality management in government : a practical guide for the real world
By: Cohen, Steven
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Contributor(s): BRAND, Ronald.
Material type: 
BookPublisher: San Francisco : Jossey-Bass Publishers, 1993Description: 228 p.Subject(s): Qualidade| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 2.16C6787t (Browse shelf) | 1 | Available | 10003226 |
Part One: what is total quality management ? 1. How TQM can strengthen government performance 2. The basic concepts of TQM 3. How TQM revolutionizes management Part two: implementing total quality management in public organizations 4. Getting prepared: understanding and overcoming barriers to change 5. Taking the first steps: analyzing your work 6. Managerial strategies for implementing TQM Part Three: total quality management in the real world 7. Bringing TQM to the environmental protection agency's office of underground storage tanks 8. TQM success stories 9. Making TQM work in government: real-world strategies Index
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