| 000 -LEADER |
|---|
| fixed length control field |
01196nam a2200289uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
2049 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240523062541.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
001031s1995 xx ||||g| |0|| 0 por d |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
2.16 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
L337q |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
por |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
LAS CASAS, Alexandre Luzzi |
| 9 (RLIN) |
5888 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Qualidade total em serviços : |
| Remainder of title |
conceitos, exercícios e casos práticos |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Sao Paulo : |
| Name of publisher, distributor, etc. |
Atlas, |
| Date of publication, distribution, etc. |
1995 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
157 p. |
| 505 80 - FORMATTED CONTENTS NOTE |
|---|
| Title |
1 - O que e qualidade total em servicos |
| -- |
2 - O exemplo dos melhores |
| -- |
3 - Preparando-se para melhorar a qualidade |
| -- |
4 - Mudanca cultural |
| -- |
5 - Marketing interno |
| -- |
6 - Treinamento |
| -- |
7 - Comunicacao |
| -- |
8 - Implantacao do processo de qualidade total |
| -- |
9 - Qualidade total como diferencial do marketing de servicos |
| -- |
10 - Trocando ideias |
| -- |
11 - Comentarios sobre a ISO 9004-2 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Administração de Empresas |
| 9 (RLIN) |
12759 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Qualidade Total |
| 9 (RLIN) |
13039 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Marketing |
| 9 (RLIN) |
12212 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Agente de Mudança |
| 9 (RLIN) |
12919 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Controle de Qualidade |
| 9 (RLIN) |
12058 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
12540 |
| Topical term or geographic name entry element |
Capacitação Profissional |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Empresa Privada |
| 9 (RLIN) |
12915 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Técnica Administrativa |
| 9 (RLIN) |
12835 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Livro Geral |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20001031 |
| Operator's initials, OID (RLIN) |
Pieran |
| Cataloger's initials, CIN (RLIN) |
Pierangele |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20070803 |
| Operator's initials, OID (RLIN) |
1512^b |
| Cataloger's initials, CIN (RLIN) |
Paloma |
