| 000 -LEADER |
|---|
| fixed length control field |
01097nam a2200265uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
2310 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190218141644.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
001106s1996 xx ||||g| |0|| 0 fre d |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
1.17 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
Q23u |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
fre |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
QUATREBARBES, Bertrand |
| 9 (RLIN) |
8668 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Usagers ou clients? : |
| Remainder of title |
marketing et qualite dans les services publics |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Paris : |
| Name of publisher, distributor, etc. |
Les Editions d'Organisation, |
| Date of publication, distribution, etc. |
1996 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
354 p. |
| 490 0# - SERIES STATEMENT |
|---|
| Series statement |
Collection Service Public |
| 505 80 - FORMATTED CONTENTS NOTE |
|---|
| Title |
1 - La prise en compte des publics: une necessite croissante |
| -- |
2 - L'originalite des services publics |
| -- |
3 - un probleme bien pose est en partie resolu |
| -- |
4 - L'ecoute et la connaissance des publics et du marche |
| -- |
5 - L'offre de service |
| -- |
6 - Le parti pris de la relation |
| -- |
7 - Le parti pris de la qualite |
| -- |
8 - Le parti pris de l'implication des acteurs |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Marketing |
| 9 (RLIN) |
12212 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Qualidade |
| 9 (RLIN) |
12842 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Serviço Público |
| 9 (RLIN) |
12780 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Atendimento ao Cidadão |
| 9 (RLIN) |
12988 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Usuário |
| 9 (RLIN) |
13163 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Livro Geral |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20001106 |
| Operator's initials, OID (RLIN) |
Maria |
| Cataloger's initials, CIN (RLIN) |
Maria do Carmo |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20130520 |
| Operator's initials, OID (RLIN) |
1220^b |
| Cataloger's initials, CIN (RLIN) |
karina |
