| 000 -LEADER |
|---|
| fixed length control field |
01945nam a2200313uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
4081214543132 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190212144732.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140812s2000 bl ||||g| |0|| 0 por d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
8535206329 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
2.03 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
P4247g |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
por |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
PEPPERS, Don |
| 9 (RLIN) |
8257 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
O gerente um a um |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Rio de Janeiro : |
| Name of publisher, distributor, etc. |
Campus, |
| Date of publication, distribution, etc. |
2000 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
254 p. |
| 505 80 - FORMATTED CONTENTS NOTE |
|---|
| Title |
Dragões famintos |
| -- |
Pioneiros, desbravadores e navegadores |
| -- |
O que é Marketing Um-a-Um? |
| -- |
Tão antigo que parece novo |
| -- |
Circunstâncias preexistentes |
| -- |
1. Agentes de confiança |
| -- |
First USA |
| -- |
Franklin University |
| -- |
Tópico para reflexão |
| -- |
2. Como utilizar a tecnologia |
| -- |
American Airlines |
| -- |
Previnter |
| -- |
Levi Strauss |
| -- |
1-800-FLOWERS |
| -- |
First Union |
| -- |
Tópico para reflexão |
| -- |
3. Organização, cultura e mudança |
| -- |
USAA |
| -- |
Southern New England Thelephone |
| -- |
Tópico para reflexão |
| -- |
4. Foco no cliente |
| -- |
La Mansión Del Rio Hotel |
| -- |
Royal Bank of Canada |
| -- |
Oxford Health Plans |
| -- |
French Rags |
| -- |
Carrollton Fire Department |
| -- |
Tópico para reflexão |
| -- |
5. Cultura de Serviço |
| -- |
Pitney Bowes |
| -- |
General Eletric |
| -- |
SAS Institute |
| -- |
Bell Atlantic |
| -- |
Tópico para reflexão |
| -- |
6. Conheça o Cliente |
| -- |
Dicks Supermarkets |
| -- |
DaimlerChrysler / Financial Services |
| -- |
British Airways |
| -- |
Nabisco |
| -- |
CrossWorlds Software |
| -- |
Tópico para reflexão |
| -- |
7. Respeite os canais |
| -- |
Xerox |
| -- |
Hewlett-Packard |
| -- |
Great Plains |
| -- |
Tópico para reflexão |
| -- |
8. Construtores de ferramentas |
| -- |
DoubleClick |
| -- |
Oracle |
| -- |
Sabre Travel Information Network |
| -- |
Tópico para reflexão |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
|---|
| Creation/production credits note |
Título original: The one to one manager |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
|---|
| Creation/production credits note |
Tradutor: Flávia Rössler |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Gerente |
| 9 (RLIN) |
12061 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
12917 |
| Topical term or geographic name entry element |
Liderança |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumidor |
| 9 (RLIN) |
16430 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Satisfação do Cliente |
| 9 (RLIN) |
12074 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Estudo de Caso |
| 9 (RLIN) |
11993 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
ROGERS, Martha |
| 9 (RLIN) |
29602 |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
O exemplar encontra-se em processamento técnico. |
| Link text |
Acesso |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Livro Geral |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20140812 |
| Operator's initials, OID (RLIN) |
1454^b |
| Cataloger's initials, CIN (RLIN) |
Pedro |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20140912 |
| Operator's initials, OID (RLIN) |
1536^b |
| Cataloger's initials, CIN (RLIN) |
Daiane |
