| 000 -LEADER |
|---|
| fixed length control field |
01571nam a2200277uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
798 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240523062539.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
001011s1994 bl ||||g| |0|| 0 por d |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
2.14 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
G382e |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha Dewey Subclass [OBSOLETE] |
PHL2MARC21 1.1 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
por |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
GERSON, Richard F |
| 9 (RLIN) |
4029 |
| 242 10 - TRANSLATION OF TITLE BY CATALOGING AGENCY |
|---|
| Title |
Beyond customer service |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
A excelencia no atendimento a clientes : |
| Remainder of title |
mantendo seus clientes por toda a vida |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Rio de Janeiro : |
| Name of publisher, distributor, etc. |
Qualitymark, |
| Date of publication, distribution, etc. |
1994 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
90 p. |
| 505 80 - FORMATTED CONTENTS NOTE |
|---|
| Title |
Parte 1 - O atendimento a clientes e o algo mais |
| -- |
Desenvolvendo excelentes programas de atendimento a clientes |
| -- |
Sete passos para um bom sistema de atendimento a clientes de sucesso |
| -- |
Mantendo seus clientes |
| -- |
Causas de servicos deficientes |
| -- |
Parte II - Mantendo a clientela |
| -- |
Desenvolvendo programas de manutencao de clientes |
| -- |
Manutencao atraves de cadeias de valores |
| -- |
Manutencao atraves do marketing de servicos a clientes |
| -- |
Manutencao atraves de servicos de reparo |
| -- |
Manutencao atraves de treinamento |
| -- |
Manutencao atraves de comunicacao eficaz e bem entrosada |
| -- |
Parte III - 50 maneiras de manter seus clientes |
| -- |
Servicos a clientes: dicas e listas de informacoes |
| -- |
Inventario de atendimento aos clientes, satisfacao e manutencao |
| -- |
Perfil e informacao do cliente |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
|---|
| Creation/production credits note |
Tradutor: Eduardo Fortuna |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Técnica Administrativa |
| 9 (RLIN) |
12835 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Comunicação Interpessoal |
| 9 (RLIN) |
12961 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Qualidade |
| 9 (RLIN) |
12842 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Atendimento ao Cidadão |
| 9 (RLIN) |
12988 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
12540 |
| Topical term or geographic name entry element |
Capacitação Profissional |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Livro Geral |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20001011 |
| Operator's initials, OID (RLIN) |
Elda |
| Cataloger's initials, CIN (RLIN) |
Elda |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
20160310 |
| Operator's initials, OID (RLIN) |
1211^b |
| Cataloger's initials, CIN (RLIN) |
Larissa |
