How organisations measure success : the use of performance indicators in government
By: CARTER, Neil
.
Contributor(s): KLEIN, Rudolf | DAY, Patricia.
Material type: 
BookPublisher: London : Routledge, 1993Description: 202 p.ISBN: 0415041953.Subject(s): Serviço Público | Accountability | Seguridade Social | Estudo de Caso | Setor Público | Setor Privado | Agente de Mudança | Indicador Balanceado de Desempenho | Políticas Públicas | Transporte Ferroviário | Transporte Aéreo | Política de Águas | Grã-Bretanha
Contents:
Revolution or resurrection? The history of a concept Models, measures, and muddles: organisational and conceptual dimensions of performance indicators The criminal justice system: police, courts, and prisons The welfare system: social security and the national health service The private sector: banks, building societies, and retail stores Managing monopolies: railways, water, and airports Performance indicators in the 1990s: tools for managing political and administrative change
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 1.23C3231h (Browse shelf) | 1 | Available | 10001555 | |
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 1.23C3231h (Browse shelf) | 2 | Available | 10001556 |
Revolution or resurrection? The history of a concept Models, measures, and muddles: organisational and conceptual dimensions of performance indicators The criminal justice system: police, courts, and prisons The welfare system: social security and the national health service The private sector: banks, building societies, and retail stores Managing monopolies: railways, water, and airports Performance indicators in the 1990s: tools for managing political and administrative change
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