Citizen-centred service : responding to the needs of canadians
By: Canadian Centre for Management Development
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Material type: 
BookPublisher: Ottawa : The Learning Centre, 1999Description: 21 p.Subject(s): Cidadania | Acesso à Informação | Política de Governo | Atendimento ao Cidadão | Serviço Público | Avaliação | Qualidade | Internet | Transparência Governamental | Manual | América do Norte | Canadá| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 353.48 C21258c (Browse shelf) | Ex. 1 | Available | 10010434 |
Browsing Biblioteca Graciliano Ramos Shelves , Collection code: Livro Geral Close shelf browser
| 353.460981 S47179 Seminário internacional : | 353.460981 S47198 Seminário Brasil-Europa de prevenção da corrupção : | 353.46098142 A382d Dom Carlos Corleone / | 353.48 C21258c Citizen-centred service : | 353.48 C3482a Administración pública : | 353.48 G159 Égalité et non-discrimination dans l'accès aux services publics et politiques publiques territoriales / | 353.48098 I561 Iniciativa para la cohesión social en América Latina y el Caribe |
Texto bilingüe em Francês e Inglês.
-The purpose of this handbook -What is the citizen-centred service network? -What is citizen-centred service be important to me? -What do citizens think about government service? -We are doing better than we thought, but how do we improve from here? -A holistic perspective on service -Moving from information to action: Some key questions -Commiting to action -Where to find help: Additional Resources
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