The consumer in public services : choice, values and differece
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BookPublisher: Bristol : PP, 2009Description: 289 p.ISBN: 9781847421807.Subject(s): Atendimento ao Cidadão | Serviço Público | Cidadania | Consumidor | Saúde Pública | Ensino Público | Política Habitacional | Assistência Social | Europa | Grã-Bretanha| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 1.15C758c (Browse shelf) | 1 | Available | 10012980 |
Introduction: managing the 'unmanageable consumer' - Martin Powell, Shane Doheny, Ian Greener and Nick Mills The consumer and new labour: the consumer as king? - Eric Shaw Narratives of public service delivery in the UK: comparing central and local government - Catherine Needham Understanding the 'differentiated consumer' in public services - Richard Simmons Differentiating consumers in professional services: information, empowerment and the emergence of the fragmented consumer - Angus Laing, Gill Hogg, Terry Newholm and Debbie Keeling The healthcare consumer - Martin Powell and Ian Greener The consumer in education - Catherine M. Farrell The consumer and social housing - Nick Mills The people's police? Citizens, consumers and communities - John Clarke The consumer in social care - Caroline Glendinning Differentiated consumers? A differentiated view from a service user perspective - Peter Beresford Authoritative consumers or experts by experience? User groups in health and social care - Marian Barnes The public service consumer as member - Richard Simmons and Johnston Birchall Conclusion: the consumer in public services - Richard Simmons and Martin Powell
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