Handbook of service business : management, marketing, innovation and internationalisation / editores,John R. Bryson e Peter W. Daniels. --
Contributor(s): BRYSON, John R [Ed.]
| DANIELS, Peter W [Ed.].
Material type: 
BookPublisher: Cheltenham, UK: Edward Elgar Publishing Limited, 2015Description: 448 p. : grafs. il. --.ISBN: 9781781000403.Subject(s): Administração de Marketing | Negócio | Administração Estratégica | Inovação| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Livro Consulta | Biblioteca Graciliano Ramos | Livro Consulta | 2.17 H23617 (Browse shelf) | Ex. 1 | Não-circulante | 2017-0053 |
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| 2.05.1B5611b Best practices for teams | 2.05.1H23617h The handbook of best practices for teams | 2.12 M6624k Perfil profissional e distribuição regional dos senadores brasileiros em dois séculos de história | 2.17 H23617 Handbook of service business : | 3.001F2193g Gramática | 3.002R3751b Breviário da conjugação de verbos | 3.04 T9717 21st century sociology : |
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Preface – The Structure of the Handbook – Acknowledgements -- 1. Service Business – Growth, Innovation, Competitiveness / John R. Bryson and Peter W. Daniels. -- PART I UNDERSTANDING SERVICE BUSINESS: DISCIPLINARY PERSPECTIVES -- 2. Growth and Productivity in EU Service Sectors/ Mary O’Mahony. -- 3. Service Research and Economic Geography/ Patrik Ström. --- 4. The New Scientific Study of Service/ Paul P. Maglio and Cheryl A. Kieliszweski. -- 5. The Role of the Big 4: Commoditization and Accountancy/ Steve Hollis. -- PART II SERVICES AND CORE BUSINESS PROCESSES -- 6. Green and Sustainable Innovation in a Service Economy/ Faridah Djellal and Faïz Gallouj. -- 7. The Three-Stage Model of Service Consumption/ Rodoula H. Tsiotsou and Jochen Wirtz. -- 8. Creating and Capturing Value in the Service Economy: The Crucial Role of Business Services in Driving Innovation and Growth/ Michael Ehret and Jochen Wirtz. -- 9. Measuring Business Activity in the UK / Julian Frankish, Richard Roberts, David J. Storey and Alex Coad. -- 10. The Growth of Information-Intensive Services in the US Economy / Uday Apte, Uday Karmarkar and Hiranya Nath. -- 11. Service and Experience/ Jon Sundbo. -- PART III MANAGING SERVICE BUSINESSES -- 12. The Organization of Service Business/ Andrew Jones. -- 13. Managing Experts and Creative Talent/ David J. Teece. -- 14. Globalization of Services / Joanne Roberts -- 15. Internationalisation of Services: Modes and the Particular Case of KIBS/ Luis Rubalcaba and Marja Toivonen. -- 16. In Pursuit of Creative Compliance: Innovation in Professional Service Firms/ Timothy Morris, Michael Smets and Royston Greenwood. -- 17. Business and Professional Service Firms and the Management and Control of Talent and Reputations: Retaining Expert Employees and Client Relationship Management/ John R. Bryson. -- PART IV UNDERSTANDING SERVICE BUSINESS -- 18. How has Logistics come to Exert Such a Key Role in the Performance of Economies, Society and Policy Making in the 21st Century? / Andrew Potter and Robert Mason. -- 19. Creative Systems: a New Integrated Approach to Understanding the Complexity of Cultural and Creative Industries in Eastern and Western Countries/ Lauren Andres and Caroline Chapain. -- 20. Tourism Services: A Sustainable Service Business? / C. Michael Hall. -- 21. Growth and Spatial Development of Producer Services in China/ Anthony G. O. Yeh and Fiona F. Yang. -- PART V CONCLUSION: A NEW RESEARCH AGENDA? -- 22. Developing the Agenda for Research on Knowledge-Intensive Services: Problems and Opportunities/ John R. Bryson and Peter W. Daniels. -- Index
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