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1021.
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Rethinking perceived service quality : an alternative to hierarchical and multidimensional models
by GARCÍA, Jose Antonio Martínez | CARO, Laura Martínez. Source: Total Quality Management & Business ExcellenceMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Jan./Feb. 2010Availability: No items available
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1022.
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Corporate social responsibility in a global economy
by KANJI, Gopal K | CHOPRA, Parvesh K. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Jan./Feb. 2010Availability: No items available
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1023.
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Knowledge management practices in indian information technology companies
by SINGH, Abhilasha | SOLTANI, Ebrahim. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Jan./Feb. 2010Availability: No items available
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1024.
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Developing full-spectrum innovation capability for survival and success in the global economy
by DERVITSIOTIS, Kostas N. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Jan./Feb. 2010Availability: No items available
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1025.
|
The power of TQM : analysis of its effects on profitability, productivity and customer satisfaction
by TANNINEN, Kati | PUUMALAINEN, Kaisu | SANDSTRÖM, Joana. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Jan./Feb. 2010Availability: No items available
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1026.
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Proposed relationship of TQM and organisational performance using structured equation modelling
by ZAKUAN, N. M | YOSUF, S. M | LAOSIRIHONGTHONG, T | SHARAROUN, A. M. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Jan./Feb. 2010Availability: No items available
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1027.
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Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction
by MINJOON, Jun | SHAOHAN, Cai. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Jan./Feb. 2010Availability: No items available
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1028.
|
Organisational learning for performance excellence : a study of branch-smith printing division
by EVANS, James R. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Mar./Apr. 2010Availability: No items available
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1029.
|
An assessment of the quality of a tourist destination : the case of Nerja, Spain
by LÓPEZ-TORO, Alberto A | DÍAZ-MUÑOZ, Rocío | PÉREZ-MORENO, Salvador. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Mar./Apr. 2010Availability: No items available
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1030.
|
The influence of top management commitment, process quality management and quality design on new product performance : a case of malaysian manufacturers
by MOHD, Sany Sanuri | YUSOF, Rushami Zien. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Mar./Apr. 2010Availability: No items available
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1031.
|
Applying lean six sigma and TRIZ methodology in banking services
by FU-KWUN, Wang | KAO-SHAN, Chen. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Mar./Apr. 2010Availability: No items available
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1032.
|
Leadership behaviour in successful organisations : universal or situation-dependent?
by LARSSON, Johan | VINBERG, Stig. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Mar./Apr. 2010Availability: No items available
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1033.
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An investigation into the effects of IS quality and top management support on ERP system usage
by HSIU-FEN, Lin. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Mar./Apr. 2010Availability: No items available
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1034.
|
The empirical relationship between quality management and the speed of new product development
by HONGYI, Sun | YANGYANG, Zhao. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Mar./Apr. 2010Availability: No items available
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1035.
|
Increasing the organisational performance benefits of TQM : an approach based on organisational design
by GARCÍA-BERNAL, Javier | RAMÍREZ-ALESÓN, Marisa. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Mar./Apr. 2010Availability: No items available
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1036.
|
Managing design quality and conformance quality : models and insights
by LIFANG, Wu. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Mar./Apr. 2010Availability: No items available
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1037.
|
A study of supplier selection factors for high-tech industries in the supply chain
by MEI-YING, Wu | YUNG-CHIEN, Weng. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Mar./Apr. 2010Availability: No items available
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1038.
|
A framework for effective six sigma implementation
by JONES, Erick C | PARAST, Mahour Mellat | ADAMS, Stephanie G. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Mar./Apr. 2010Availability: No items available
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1039.
|
Knowledge as a facilitator for enhancing innovation performance through total quality management
by HUNG, Richard Yu-Yuan | LIEN, Bella Ya-Hui | SHIH-CHIEN, Fang | MCLEAN, Gary N. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Mar./Apr. 2010Availability: No items available
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1040.
|
TQM, knowledge management and collaborative commerce adoption : a literature review and research framework
by CHONG, Alain Yee-Loong | KENG-BOON, Ooi | BINSHAN, Lin | PEI-LEE, Teh. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, May/June 2010Availability: No items available
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