|
1.
|
Complaints procedures in local government : informing your customers
by BRENNAN, Carol | DOUGLAS, Alex. Source: The International Journal of Public Sector ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
2.
|
Dynamic model of customer loyalty to sustain competitive advantage on the Web
by VERONA, Gianmario | PRANDELLI, Emanuela. Source: European Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
3.
|
Forte proves link between training and customer satisfaction
by Gavin Eccles. Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
4.
|
End-User Satiafation and Design Features of Public Agencies
by CALLAHAN, Richard F.; GILBERT, Ronald G. Source: American Review of Public AdministrationMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Thousand Oaks : Sage Publications, September 2003Availability: No items available
|
|
5.
|
Customers as Good Soldiers : examining citizenship behaviors in Internet Service Deliveries
by GROTH, Markus. Source: J.O.M - Journal of ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Lodon : Sage, February 2005Online access: Click here to access online Availability: No items available
|
|
6.
|
Mystery shopping : A tool to develop insight into customer service provision
by WIELE, Ton Van der | HESSELINK, Martin | IWAARDEN, Jos Van. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, June 2005Availability: No items available
|
|
7.
|
Assessing the relation between satisfaction with public service delivery and trust in government : the impact of the predisposition of citizens toward government on evalutions of its performance
by KAMPEN, Jarl K | WALLE, Steven Van de | Bouckaert, Geert. Source: Public Performance & Management ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Armonk, NY : M.E. Sharpe, June 2006Availability: No items available
|
|
8.
|
Squaring customer demands, brand strength, and production requirements : a case example of an integrated product and branding strategy
by HERRMANN, Andreas | HENNEBERG, Stephan C | LANDWEHR, Jan. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Sept./Oct. 2010Availability: No items available
|
|
9.
|
Emotion in a call centre SME : a case study of positive emotion management
by KOSKINA, Aikaterini | KEITHLEY, Don. Source: European Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, june 2010Availability: No items available
|
|
10.
|
In the public's service Source: Public Sector: Journal of the Institute of Public Administration New ZealandMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: New Zealand : IPANZ, oct. 2010Availability: No items available
|
|
11.
|
Evaluating satisfaction with PCM services for school construction : a case study of primary school projects
by CHEN, Wei Tong | LIAO, Shen Li | LU, Chun Sheng | MORTIS, Leonard. Source: International Journal of Project ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, apr. 2010Availability: No items available
|
|
12.
|
Patterns of empowerment and leadership style in project environment
by NAUMAN, Shazia | KHAN,Azhar Mansur | EHSAN, Nadeem. Source: International Journal of Project ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, oct. 2010Availability: No items available
|
|
13.
|
Les déterminants de l'orientation Yield Management : une approche exploratoire
by ZRELLI, Imen. Source: Revue Française de GestionMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Lavoisier, oct. 2010Availability: No items available
|
|
14.
|
the Impact of customer relationship management through implementation of information systems
by KU, Edward C. S. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
|
|
15.
|
C-Kano model : a novel approach for discovering attractive quality elements
by CHEN, Long-Sheng | LIU, Cheng-Hsiang | HSU, Chun-Chin | LIN, Chin-Sen. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
|
|
16.
|
A framework for quality dimensions of knowledge management systems
by OWLIA, Mohammad Saleh. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
|
|
17.
|
Customer satisfaction in Indian commercial banks through total quality management approach
by LENKA, Usha | SUAR, Damodar | MORAPATRA, Pratap K. J. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
|
|
18.
|
Application of the total quality management approach in a Spanish retailer : the case of Mercadona
by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
|
|
19.
|
An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design.
by FERREIRA, Irene | CABRAL, José | SARAIVA, Pedro. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
|
|
20.
|
Is doing good good for you? how corporate charitable contributions enhance revenue growth
by LEV, Baruch | PETROVITS, Christine | RADHAKRISHNAN, Suresh. Source: Strategic Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Avenel : Wiley-Blackwell, feb. 2010Availability: No items available
|