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21.
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Reputation gaps and the performance of service organizations
by DAVIES, Gary | CHUN, Rosa | KAMINS, Michael A. Source: Strategic Management JournalMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: U.S.A : Wiley-Blackwell, may 2010Availability: No items available
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22.
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Satisfacción del cliente de la consulta externa de pediatría en clínicas privadas
by MORILLO CASTRO, Jorge Luis | MARCANO AULAR, Yelitza. Source: Revista Venezolana de GerenciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Maracaibo : Universidad del Zulia, oct./dic. 2010Availability: No items available
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23.
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Do they all perform alike? an examination of perceived performance, citizen satisfaction and trust with US federal agencies
by MORGESON III, Forrest V | PETRESCU, Claudia. Source: International Review of Administrative SciencesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, sept. 2011Availability: No items available
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24.
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Can user perception influence the quality of water services? Evidence from León, Nicaragua
by VÁSQUEZ, Willian F | TRUDEAU, Jennifer | FRANCESCHI, Dina. Source: International Review of Administrative SciencesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, sept. 2011Availability: No items available
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25.
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Preços mais baixos para novos clientes : consequências da percepção de injustiça de preço nos clientes atuais
by BASSO, Kenny | Santos, Cristiane Pizzutti dos | KUSSLER, Laura Sangalli | MULLER NETO, Hugo Fridolino. Source: RA - USP Revista de AdministraçãoMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : FEA - USP, out./dez. 2011Online access: Acesso Availability: No items available
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26.
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Creating knowledge of end users' requirements : The interface between firm and project
by PEMSEL, Sofia | WIDÉN, Kristian. Source: Project Management Journal : Project Management InstituteMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Drexel Hill : Project Management Institute, sept. 2010Availability: No items available
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27.
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Pesquisa de satisfação da qualidade percebida e os programas de eficiência energética no relacionamento com prefeituras municipais em Minas Gerais
by FERREIRA, Anderson | CAVALCANTI, Conceição Dilene Batista | DUARTE, Sergio Henrique Mourthé. Source: Revista de Administração Municipal - MunicípiosMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : IBAM, out./dez. 2011Online access: Acesso | Acesso Availability: No items available
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28.
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Factores satisfacientes e insatisfacientes dos utilizadores de websites : um estudo de caso
by PINHO, Isabel | REGO, Arménio | KASTENHOLZ, Elisabeth. Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, dez. 2008Availability: No items available
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29.
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Satisfying information needs on the web : a survey of web information retrieval
by ESCUDEIRO, Nuno Filipe | JORGE, Alípio Mário. Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, jun. 2008Availability: No items available
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