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21.
Client satisfaction surveying: Common measurements tool / por Faye Schmidt e Teresa Strickland. --

by Schmidt, Faye | Strickland, Teresa.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: [Ottawa?] : Canadian Centre for Management Development, 1998Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.8120971 S3491c] (1).

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22.
The new North America : report on discussions among experts and public servants - September - November 2003

by HIGGINBOTHAM, John | GINTER, Kevin.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : CCMD, 2003Title translated: La nouvelle Amérique du Nord;sommaire des discussions entre experts et fonctionnaires - Septembre - Novembre 2003 .Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.13H635n] (1).

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23.
Profession : public servant / Ruth Hubbard. --

by Hubbard, Ruth.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Ottawa : Invenire, 2009Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 920.9342068 H8752p] (1).

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24.
Lost & found : a smart-practice guide to managing organizational memory / por Peter Stoyko e Yulin Fang. --

by Stoyko, Peter | Fang, Yulin.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: [S.l.] : Canada School of Public Service, [2007?]Other title: À la recherche du savoir perdu : guide pratique de gestion de la mémoire organisationnelle.Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 352.380971 S893l] (1).

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25.
From new public management to new political governance / editado por Herman Bakvis e Mark D. Jarvis. --

by Bakvis, Herman [ed.] | Jarvis, Mark D [ed.].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Montreal : McGill-Queeen's University , 2012Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 354.270971 N53211] (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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