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241.
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TQM : A change management model for market orientation
by YAM, Richard C. M | TAM, Agnes Y. K | TANG, Esther P. Y | MOK, C. K. Source: Total Quality Management & Business ExcellenceMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, June 2005Availability: No items available
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242.
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Top management : A threat or an opportunity to TQM?
by SOLTANI, Ebrahim. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, June 2005Availability: No items available
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243.
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Prioritization of Service Quality Parameters Based on Ordinal Responses
by CHATTERJEE, Sudipta | CHATTERJEE, Aditya. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, June 2005Availability: No items available
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244.
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TQM Best Practices : Experiences of Malaysian SMEs
by RAHMAN, Mohd Nizam Ab | TANNOCK, James D. T. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, June 2005Availability: No items available
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245.
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The penetration of ISO 9000 Certification in Greek Industries
by LAGODIMOS, A. G | DERVITSIOTIS, K. N | KIRKAGASLIS, S. E. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, June 2005Availability: No items available
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246.
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Mystery shopping : A tool to develop insight into customer service provision
by WIELE, Ton Van der | HESSELINK, Martin | IWAARDEN, Jos Van. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, June 2005Availability: No items available
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247.
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Implementing business excellence
by BAUER, Joachim | FALSHAW, Richard | OAKLAND, John S. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, June 2005Availability: No items available
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248.
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Improving quality in the spanish electrical sector : A QFD application
by ROYO, M. Pilar | TRICÁS, Jesús | TOMÁS, Xavier. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, June 2005Availability: No items available
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249.
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Six sigma basics
by DEDHIA, Navin Shamji. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, July 2005Availability: No items available
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250.
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Enhancing care services quality of nursing homes using data mining
by CHENG, Bor-Wen | CHANG, Chun-Lang | LIU, I-Sheng. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, July 2005Availability: No items available
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251.
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Integration of work measurement and Total Quality Management
by SADIKOGLU, Esin. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, July 2005Availability: No items available
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252.
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Establishing customer relationship management framework in nursing homes
by CHENG, Bor-Wen | CHANG, Chun-Lang | LIU, I-Sheng. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, July 2005Availability: No items available
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253.
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Reverse logistics as a means of reducing the cost of quality
by FASSOULA, E. D. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, July 2005Availability: No items available
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254.
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Reduction in delay in procurement of materials using Six Sigma philosophy
by DAS, Prasun. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, July 2005Availability: No items available
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255.
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A knowledge creation model for ISO 9001¡Ã2000
by LIN, Chinho | WU, Chuni. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, July 2005Availability: No items available
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256.
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The relationship between customer satisfaction and shareholder value
by MATZLER, Kurt | HINTERHUBER, Hans H | DAXER, Christian | HUBER, Maximilian. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, July 2005Availability: No items available
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257.
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A quality award and stock market reaction : Evidence from Malaysia
by TUCK, Cheah Eng. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, August 2005Availability: No items available
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258.
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A cooperation model for the third sector based on Total Quality Management
by FREDRIKSSON, Maria. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, August 2005Availability: No items available
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259.
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Perceived quality, customer satisfaction, and customer loyalty : the case of lexus in Taiwan
by YU, Chwo-ming Joseph | WU, Lei-yu | CHIAO, Yu-ching | TAI, Hsing-shia. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, August 2005Availability: No items available
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260.
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Six Sigma implementation Hurdles and more hurdles
by GIJO, E. V | RAO, Tummala S. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge , August 2005Availability: No items available
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