|
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41.
|
A review of empirical research on total quality management using scale developing methods : an Australian perspective
by RAHMAN, Shams-Ur. Source: Total Quality ManagementMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, August 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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42.
|
The impact of just-in-time production on food quality
by XIN (James) He | HAYYA, Jack. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, August 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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43.
|
Using a customer-focused approach to improve quality across the value chain : the case of Siderar
by PALADINO, Marcelo | BATES, Hilary | SILVEIRA, Giovani J.C. da. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, August 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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44.
|
Measuring web-based service quality
by Y. N. LI | K.C.TAN | M. XIE. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, August 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
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45.
|
Software process management of top companies in Taiwan : a comparative study
by LI, Eldon Y | HOUNG-GEE Chen | TIEN-SHENG Lee. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, August 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
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46.
|
Performance measurement system
by KANJI, Gopal K. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, August 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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47.
|
On the use of process management in the Third World
by ISAKSSON, Raine | WIKLUND, Hakan. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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48.
|
Customization as a business strategy - a barrier to customer integration in product development?
by TOLLIN, Karin. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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49.
|
TQM adoption by hospitals in Taiwan
by CHING Horng | FENGHUEIH Huarng. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
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50.
|
Stock performance of Malcolm Baldrige National Quality Award winning companies
by PRZASNYSKI, Zbigniew H | TAI, Lawrence S. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
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51.
|
Benchmarking in Italy : the first case study on personnel motivation and satisfaction in a Health Business
by SARGIACOMO, Massimo. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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52.
|
Developing strategic quality management : a research agenda
by LEONARD, Denis | MCADAM, Rodney. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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53.
|
A hospital case study supporting workforce culture re-engineering
by MARTIN, Thomas N | HUQ, Ziaul. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
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54.
|
The reaction of the Portuguese stock market to ISO 9000 certification
by BEIRÃO, Gabriela | CABRAL, F. A. Sarsfield. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
|
|
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55.
|
Effect of service quality on post-visit intentions over time : the case of a library
by BANWET, Devinder K | DATTA, Biplab. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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56.
|
The asymmetrical and non-linear effects of store quality attributes on customer satisfaction
by SHUEH-CHIN Ting | CHENG-NAN Chen. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, July 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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57.
|
Improving customer service in the real estate industry : a property selection model using Taguchi loss functions
by KETHLEY, R. Bryan | WALLER, Bennie D | FESTERVAND, Troy A. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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|
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58.
|
Quality management in New Zealand : a critical review
by HOUSTON, Don J | MCKEAN, Julian K. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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59.
|
Development of an integrated total quality management and performance measurement system for self-assessment : a method
by PUN, Kit-Fai. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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|
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60.
|
Multi-attribute decision model for assessing components of total quality management
by DALU, R. S | DESHMUKH, S. G. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, September 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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