Citizen-centred service : responding to the needs of canadians
By: Canadian Centre for Management Development.
Material type: BookPublisher: Ottawa : The Learning Centre, 1999Description: 21 p.Subject(s): Cidadania | Acesso à Informação | Política de Governo | Atendimento ao Cidadão | Serviço Público | Avaliação | Qualidade | Internet | Transparência Governamental | Manual | América do Norte | CanadáItem type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
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Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 353.48 C21258c (Browse shelf) | Ex. 1 | Available | 10010434 |
Texto bilingüe em Francês e Inglês.
-The purpose of this handbook -What is the citizen-centred service network? -What is citizen-centred service be important to me? -What do citizens think about government service? -We are doing better than we thought, but how do we improve from here? -A holistic perspective on service -Moving from information to action: Some key questions -Commiting to action -Where to find help: Additional Resources
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