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81.
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Job standardization and service quality : a closer look at the application of total quality management to the public sector
by AN-TIEN HSIEH | CHIEN-HENG CHOU | CHIN-MEI CHEN. Source: Total Quality ManagementMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, November 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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82.
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Developing quality criteria for application in the higher education sector in Turkey
by BORAHAN, Nilufer Gozacan | ZIARATI, Reza. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, November 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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83.
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Relationships among quality management, IS use and organizational performance in the health care and non-health care setting
by . Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, November 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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84.
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Sustainable development of improvement activities - the long-term operation of a suggestion scheme ina Swedish company
by RAPP, Cecilia | EKLUND, Jorgen. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, November 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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85.
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The little engine that could : self-efficacy implications for quality training outcomes
by KARSTEN, Rex A | LOOMBA, Arvinder P. S. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, November 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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86.
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Impact of supply chain sensitivity to quality certification on quality management practices and performance
by ROMANO, Pietro. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, November 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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87.
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Statistical thinking is practice : handling variability in experimental situations
by BJERKE, Froydis. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, November 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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88.
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Sowing the seeds of quality : quality at the source
by MERGEN, Erhan | STEVENSON, William. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, November 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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89.
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One-sided control charts for the mean of positively skewed distributions
by YI DOU | PING SA. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, November 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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90.
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A proposed model of consumer loyalty in the retailing sector based on the Kuwaiti experience
by AL-AWADI, Ahmad. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, November 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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91.
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From continuous improvement to continuous innovation
by COLE, Robert E. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, december 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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92.
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A road map through the fog of quality and organizational assessments
by CONTI, Tito. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, December 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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93.
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From defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology
by DAHLGAARD, Jens J | DAHLGAARD, Su Mi Park. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, December 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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94.
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The importance of conversations-for-action for effective strategic management
by DERVITSIOTIS, Kostas N. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, December 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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95.
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The pan-European customer satisfaction index programme-current work and the way ahead
by EKLÖF, Jan A | WESTLUND, Anders H. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, December 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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96.
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Quality : mind and heart in the organization
by GALGANO, Alberto. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, December 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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97.
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Business excellence : make it happen
by KANJI, Gopal K. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, December 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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98.
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Best practice in business excellence
by OAKLAND, John | TANNER, Steve | GADD, Ken. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, December 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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99.
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Business quality and business ethics
by SCIARELLI, Sergio. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, December 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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100.
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Business excellence through quality management
by VORA, Manu K. Source: Total Quality ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, December 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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