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141.
Learn From Them

by India. Ministry of Personnel, Public Grievances and Pensions. Department of Administrative Reforms and Public Grievances.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: New Delhi : Penguin Enterprise, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.10I3911l] (1).

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142.
Implantação de help desk e service desk

by COHEN, Roberto.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Novatec, 2008Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.24C6781i] (1).

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143.
Certificação Digital ICP-Brasil : Os caminhos do documento eletrônico no Brasil

by MACHADO, Robson.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : Impetus, 2010Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.24M1491c] (1).

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144.
Unlocking innovation : why citizens hold the key to public service reform / editado por Sophia Parker e Simon Parker ; prefácio por Ed Miliband. --

by Parker, Sophia [ed.] | Parker, Simon [ed.] | Miliband, Ed [pref.].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London : DEMOS, 2007Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 352.367 U5899] (1).

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145.
Managing modernity : beyond bureaucracy? / editado por Stewart Clegg, Martin Harris e Harro Höpfl. --

by Clegg, Stewart [ed.] | Harris, Martin [ed.] | Höpfl, Harro [ed.].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Nova York : Oxford University Press, 2011Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.630941 M2666m] (1).

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146.
Globalization and marketization of government services : comparing contemporary public-sector developments / editado por Andrew Massey. --

by Massey, Andrew [ed.].

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: London : Macmillan, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 351 G574] (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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