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221.
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Integração das ferramentas da qualidade ao PDCA e ao Programa Seis Sigma
by AGUIAR, Silvio. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Belo Horizonte : DG, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16A282i] (1).
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222.
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Anuário brasileiro estatístico de educação aberta e a distância
by . Edition: 3. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Instituto Monitor / ABED, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 12A636a] (1).
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223.
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Contracting out : dutch municipalities reject the solution for the VAT distortion
by WASSENAAR, M. C | DIJKGRAAF, E | GRADUS, R. H. J. M. Source: Local Government StudiesMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Taylor & Francis, oct. 2010Availability: No items available
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224.
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Cutting red tape : administrative simplification in the Netherlands / Dirigido por Josef Konvitz
by OLSEN, Flemming Norling. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Danvers : OECD, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11O522c] (1).
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225.
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Centros de serviços compartilhados : da experiência britânica às perspectivas de inovação na gestão pública brasileira / por Cicero Ferreira, Luíz Paulo Bresciani, Leonel Mazzali. --
by Ferreira, Cicero | BRESCIANI, Luiz Paulo | MAZZALI, Leonel. Source: Revista do Serviço Público - RSPMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 2010Online access: Acesso ao PDF Availability: No items available
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226.
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Competititon and inequality : evidence from the english national health service 1991-2001
by COOKSON, Richard | DUSHEIKO, Mark | HARDMAN, Geoffrey | MARTIN, Stephen. Source: Journal of Public Administration Research and Theory - JPARTMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Cary : Oxford University, july 2010Availability: No items available
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227.
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The role of monitoring and shirking in information systems project management
by MAHANEY, Robert C | LEDERER, Albert L. Source: International Journal of Project ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, jan. 2010Availability: No items available
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228.
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Construction quality in China during transition : a review of literature and empirical examination
by YUNG, Ping | YIP, Brenda. Source: International Journal of Project ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, jan. 2010Availability: No items available
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229.
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Civil service pay reforms in Africa
by OLOWU, Dele. Source: International Review of Administrative SciencesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, dec. 2010Availability: No items available
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230.
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Stakeholder perspective on urban transport system service quality
by WANG, Shu-Mei | FENG, Cheng-Min | HSIEH, Cheng-Hsien. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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231.
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Customer service quality improvement in the public sector through the internet
by HA, Sung Ho | LEE, Min Jung. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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232.
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Aprendiendo a partir de la reforma del Servicio Civil en Chile : algunas lecciones de interés para países latinoamericanos
by Cortázar Velarde, Juan Carlos. Source: Revista del CLAD Reforma y DemocraciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, feb. 2011Online access: Acesso Availability: No items available
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233.
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Lecciones aprendidas desde la experiencia española de análisis de la percepción ciudadana de los servicios públicos
by Pino, Eloísa del | DÍAZ PULIDO, José M. Source: Revista del CLAD Reforma e DemocraciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, feb. 2011Online access: Acesso Availability: No items available
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234.
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Customer satisfaction in Indian commercial banks through total quality management approach
by LENKA, Usha | SUAR, Damodar | MORAPATRA, Pratap K. J. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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235.
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Calidad de las leyes : algunos puntos críticos
by CARRILLO GARCÍA, C. Yoel. Source: Legislação: Cadernos de Ciência de Legislação Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oeiras : INA, abr./ jun.2010Availability: No items available
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236.
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Avaliação de Impacto Legislativo no Brasil
by Meneguin, Fernando Boarato. Source: Legislação: Cadernos de Ciência de Legislação Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oeiras : INA, abr./ jun.2010Availability: No items available
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237.
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Grupos Focais
by BARBOUR, Rosaline. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Artmed, 2009Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 11B239g] (1).
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238.
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Introdução à pesquisa qualitativa : métodos de pesquisa
by FLICK, Uwe. Edition: 3. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Porto Alegre : Artmed, 2009Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 11F621i] (1).
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239.
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El fortalecimiento del papel del ciudadano en los sistemas de sanidad pública en Europa
by GARCÍA-LACALLE, Javier | MARTÍN, Emilio | Royo, Sonia. Source: Revista del CLAD reforma y democraciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, jun. 2011Online access: Acesso Availability: No items available
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240.
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Écouter les usagers : de la simplification à l'innovation
by WAINTROP, Françoise. Source: Revue Française d'Administration PubliqueMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : ENA, 2011Availability: No items available
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