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	1.	JURAN'S quality handbook by . Edition: 5 edMaterial type: Book; Literary form: Not fiction ; Audience: General; Publisher: New York : McGraw-Hill, 1999Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1). Add to cart (remove)
	2.	Deming : as chaves da excelência by MANN, Nancy R. Material type: Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Makron Books / McGraw-Hill, 1992Title translated: The keys of excellence: the story of the deming philosophy.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M2821d] (1). Place hold Add to cart (remove)
	3.	La modernización del sector público desde una perspectiva comparativa : conceptos y métodos para evaluar y premiar la calidad en el sector público en los países de la OCDE by LÖFFLER, ELKE. Material type: Book; Literary form: Not fiction ; Audience: General; Publisher: Madrid : MAP/INAP, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 10.001INAP 8] (2). Place hold Add to cart (remove)