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	1.	Quality government : designing, developing and implementing TQM by Koehler, Jerry W \| Pankowski, Joseph M. Material type: Book; Literary form: Not fiction ; Audience: General; Publisher: Delray Beach, Florida : St. Lucie, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16K775q] (1). Place hold Add to cart (remove)
	2.	Pesquisa de satisfação dos clientes externos do MARE : relatório final by BRASIL. Ministério da Administração Federal e Reforma do Estado. Material type: Book; Literary form: Not fiction ; Audience: General; Publisher: Brasilia : MARE, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.18B8233p] (2). Place hold Add to cart (remove)
	3.	Usagers ou clients? : marketing et qualite dans les services publics by QUATREBARBES, Bertrand. Material type: Book; Literary form: Not fiction ; Audience: General; Publisher: Paris : Les Editions d'Organisation, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.17Q23u] (1). Place hold Add to cart (remove)
	4.	Novos modelos de gestão na prestação de serviços públicos e o estabelecimento do marco regulatório by CONFORTO, Gloria. Source: RAP Revista de Administração PúblicaMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : FGV, Jul. /Ago. 1997Availability: No items available Add to cart (remove)