Enap catalog › Results of search for 'an,phr: 12074'

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	1.	Complaints procedures in local government : informing your customers by BRENNAN, Carol \| DOUGLAS, Alex. Source: The International Journal of Public Sector ManagementMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1). Add to cart (remove)
	2.	Dynamic model of customer loyalty to sustain competitive advantage on the Web by VERONA, Gianmario \| PRANDELLI, Emanuela. Source: European Management JournalMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1). Add to cart (remove)
	3.	Forte proves link between training and customer satisfaction by Gavin Eccles. Source: Human Resource Management International DigestMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1). Add to cart (remove)
	4.	Customers as Good Soldiers : examining citizenship behaviors in Internet Service Deliveries by GROTH, Markus. Source: J.O.M - Journal of ManagementMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Lodon : Sage, February 2005Online access: Click here to access online Availability: No items available Add to cart (remove)
	5.	Mystery shopping : A tool to develop insight into customer service provision by WIELE, Ton Van der \| HESSELINK, Martin \| IWAARDEN, Jos Van. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: UK : Routledge, June 2005Availability: No items available Add to cart (remove)
	6.	Assessing the relation between satisfaction with public service delivery and trust in government : the impact of the predisposition of citizens toward government on evalutions of its performance by KAMPEN, Jarl K \| WALLE, Steven Van de \| Bouckaert, Geert. Source: Public Performance & Management ReviewMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Armonk, NY : M.E. Sharpe, June 2006Availability: No items available Add to cart (remove)
	7.	Squaring customer demands, brand strength, and production requirements : a case example of an integrated product and branding strategy by HERRMANN, Andreas \| HENNEBERG, Stephan C \| LANDWEHR, Jan. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Sept./Oct. 2010Availability: No items available Add to cart (remove)
	8.	Emotion in a call centre SME : a case study of positive emotion management by KOSKINA, Aikaterini \| KEITHLEY, Don. Source: European Management JournalMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, june 2010Availability: No items available Add to cart (remove)
	9.	In the public's service Source: Public Sector: Journal of the Institute of Public Administration New ZealandMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: New Zealand : IPANZ, oct. 2010Availability: No items available Add to cart (remove)
	10.	Evaluating satisfaction with PCM services for school construction : a case study of primary school projects by CHEN, Wei Tong \| LIAO, Shen Li \| LU, Chun Sheng \| MORTIS, Leonard. Source: International Journal of Project ManagementMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, apr. 2010Availability: No items available Add to cart (remove)
	11.	Patterns of empowerment and leadership style in project environment by NAUMAN, Shazia \| KHAN,Azhar Mansur \| EHSAN, Nadeem. Source: International Journal of Project ManagementMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxford : Elsevier, oct. 2010Availability: No items available Add to cart (remove)
	12.	Les déterminants de l'orientation Yield Management : une approche exploratoire by ZRELLI, Imen. Source: Revue Française de GestionMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Paris : Lavoisier, oct. 2010Availability: No items available Add to cart (remove)
	13.	the Impact of customer relationship management through implementation of information systems by KU, Edward C. S. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available Add to cart (remove)
	14.	C-Kano model : a novel approach for discovering attractive quality elements by CHEN, Long-Sheng \| LIU, Cheng-Hsiang \| HSU, Chun-Chin \| LIN, Chin-Sen. Source: Total Quality Management & Business Excellence Material type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available Add to cart (remove)
	15.	A framework for quality dimensions of knowledge management systems by OWLIA, Mohammad Saleh. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available Add to cart (remove)
	16.	An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design. by FERREIRA, Irene \| CABRAL, José \| SARAIVA, Pedro. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available Add to cart (remove)
	17.	Is doing good good for you? how corporate charitable contributions enhance revenue growth by LEV, Baruch \| PETROVITS, Christine \| RADHAKRISHNAN, Suresh. Source: Strategic Management JournalMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Avenel : Wiley-Blackwell, feb. 2010Availability: No items available Add to cart (remove)
	18.	Reputation gaps and the performance of service organizations by DAVIES, Gary \| CHUN, Rosa \| KAMINS, Michael A. Source: Strategic Management JournalMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: U.S.A : Wiley-Blackwell, may 2010Availability: No items available Add to cart (remove)
	19.	Do they all perform alike? an examination of perceived performance, citizen satisfaction and trust with US federal agencies by MORGESON III, Forrest V \| PETRESCU, Claudia. Source: International Review of Administrative SciencesMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Sage, sept. 2011Availability: No items available Add to cart (remove)
	20.	Can user perception influence the quality of water services? Evidence from León, Nicaragua by VÁSQUEZ, Willian F \| TRUDEAU, Jennifer \| FRANCESCHI, Dina. Source: International Review of Administrative SciencesMaterial type: Article; Literary form: Not fiction ; Audience: General; Publisher: Sage, sept. 2011Availability: No items available Add to cart (remove)