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1.
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HR transformation at AT&T Consumer Services Source: Human Resource Management International DigestMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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2.
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Emotion in a call centre SME : a case study of positive emotion management
by KOSKINA, Aikaterini | KEITHLEY, Don. Source: European Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, june 2010Availability: No items available
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3.
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Factors influencing pecial purpose service delivery among counties
by FARMER, Jayce L. Source: Public Performance & Management ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Armonk, NY : M.E. Sharpe, jun. 2010Availability: No items available
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4.
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Are you being served? Europeanizing and re-regulating the single market in services
by MENZ, Georg. Source: Journal of European Public PolicyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, oct. 2010Availability: No items available
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5.
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Evaluating satisfaction with PCM services for school construction : a case study of primary school projects
by CHEN, Wei Tong | LIAO, Shen Li | LU, Chun Sheng | MORTIS, Leonard. Source: International Journal of Project ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, apr. 2010Availability: No items available
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6.
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Patterns of empowerment and leadership style in project environment
by NAUMAN, Shazia | KHAN,Azhar Mansur | EHSAN, Nadeem. Source: International Journal of Project ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxford : Elsevier, oct. 2010Availability: No items available
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7.
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Stakeholder perspective on urban transport system service quality
by WANG, Shu-Mei | FENG, Cheng-Min | HSIEH, Cheng-Hsien. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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8.
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Customer service quality improvement in the public sector through the internet
by HA, Sung Ho | LEE, Min Jung. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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9.
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Customer satisfaction in Indian commercial banks through total quality management approach
by LENKA, Usha | SUAR, Damodar | MORAPATRA, Pratap K. J. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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10.
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Innovation search of new ventures in a technology cluster : the role of ties with service intermediaries
by ZHANG, Yan | LI, Haiyang. Source: Strategic Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Avenel : Wiley-Blackwell, jan. 2010Availability: No items available
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11.
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Can user perception influence the quality of water services? Evidence from León, Nicaragua
by VÁSQUEZ, Willian F | TRUDEAU, Jennifer | FRANCESCHI, Dina. Source: International Review of Administrative SciencesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, sept. 2011Availability: No items available
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12.
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Consumo de serviços médicos e marco regulatório no mercado de seguro de saúde brasileiro
by NISHIJIMA, Marislei | POSTALI, Fernando Antonio Slaibe | FAVA, Vera Lúcia. Source: PPE - pesquisa e planejamento econômicoMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Ipea, dez. 2011Online access: Acesso Availability: No items available
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13.
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Diseño organizativo de las organizaciones no lucrativas centradas en personas con discapacidad
by MARTÍN-PÉREZ, Víctor | MARTÍN-CRUZ, Natalia | ESTRADA-VAQUERO, Isabel. Source: Revista Venezolana de Gerencia - RVGMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Maracaibo : Universidad del Zulia (LUZ), abr. - jun. 2012Online access: Acesso Availability: No items available
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14.
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Factores que determinan los honorarios de auditoría : análisis empírico para México
by JARAMILLO JARAMILLO, Marcela | GARCÍA BENAU, María Antonia | ZORIO GRIMA, Ana. Source: Revista Venezolana de Gerencia - RVGMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Maracaibo : Universidad del Zulia (LUZ), abr.- jun. 2012Online access: Acesso Availability: No items available
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15.
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Los servicios públicos domiciliarios en Colombia : su prestación, regulación y control
by MATIAS CAMARGO, Sergio Roberto. Source: Revista del CLAD Reforma y DemocraciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, out. 2015Title translated: Home public services in Colombia: its provision, regulation and control.Online access: Acesso Availability: No items available
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16.
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Isto é design thinking de serviços fundamentos, ferramentas, casos
by Stickdorn, Marc [Organizador] | Schneider, Jakob [Organizador]. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: Porto Alegre Bookman 2014Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01.3 I875] (1).
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17.
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Mobile government : uma análise dos aplicativos estaduais como mediadores do relacionamento entre os cidadãos e os governos estaduais / por Rodrigo Diniz Lara, Marlusa Gosling, Izabela França Rodrigues. --
by Lara, Rodrigo Diniz | Gosling, Marlusa | Rodrigues, Izabela França. Source: Revista do Serviço Público - RSPMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Brasília, DF : Enap, 2018Other title: Mobile government : un análisis de las aplicaciones estatales como mediadores de la relación entre los ciudadanos y los gobiernos. -- | Mobile government : an analysis of state applications as mediators ofthe relationship between citizens and governments. --.Online access: Acesso ao PDF Availability: No items available
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18.
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Manual de servicios publicos municipales
by Instituto Nacional de Administracion Publica (INAP) | Banco Nacional de Obras y Servicios Publicos. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: México : INAP / BANOBRAS, 1989Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 352.160972 C691] (9).
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19.
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Assessing the relation between satisfaction with public service delivery and trust in government : the impact of the predisposition of citizens toward government on evalutions of its performance
by KAMPEN, Jarl K | WALLE, Steven Van de | Bouckaert, Geert. Source: Public Performance & Management ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Armonk, NY : M.E. Sharpe, June 2006Availability: No items available
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20.
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O financiamento de obras e de serviços públicos
by DALLARI, Adilson Abreu | BRANCO, Adriano Murgel. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Paz e Terra, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.21D144f] (1).
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