CITIZENS FIRST
Material type: BookPublisher: Ottawa : Canadian Centre for Management Development/ Centre Canadien de Gestion, 1998Description: 68 p.ISBN: 0662638654.Title translated: Les citoyens d'abord.Subject(s): Serviço Público | Qualidade | Cidadania | Atendimento ao Cidadão | Canada
Contents:
Setting the record straight The service model Access to service Multiple-contact services Drivers of service quality How service gets derailed Constraints on improvement Consistency of the drivers Service standards Citizens'priorities for improvement Research implications The path forward
Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|---|
Livro Geral | Biblioteca Graciliano Ramos | Livro Geral | 1.19C5812c (Browse shelf) | 1 | Available | 10009553 |
Browsing Biblioteca Graciliano Ramos Shelves , Collection code: Livro Geral Close shelf browser
1.19B8234c Coordenação para o desenvolvimento de atividades especiais - CODAE : | 1.19B8234t Termo de referencia | 1.19C55926p Pioneers once more : | 1.19C5812c CITIZENS FIRST | 1.19C6264p A polícia em Portugal | 1.19C7444c Concessao de servico publico | 1.19C7444c Concessoes de servicos publicos e regulamentacao |
Texto em inglês e em francês.
Setting the record straight The service model Access to service Multiple-contact services Drivers of service quality How service gets derailed Constraints on improvement Consistency of the drivers Service standards Citizens'priorities for improvement Research implications The path forward
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