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1.
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Developing monitoring indicators for urban micro contracts in South Asia
by SOHAIL, M | MILES, D.W.J | COTTON, A.P. Source: International Journal of Project ManagementMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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2.
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Service quality strategy implementation : a model and the case of the Algarve hotel industry
by CÂNDIDO, Carlos J.F. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, jan. 2005Availability: No items available
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3.
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The influence of continuous improvement and performance factors in total quality organization
by CHANG, Hsin Hsin. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, May 2005Availability: No items available
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4.
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Are all results created equal? auditing organizational outcomes for quality
by KERNS, Charles D. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: UK : Routledge, sep. 2005Availability: No items available
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5.
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Preparing Jordanian university services to implement a quality self-assessment methodology
by TARÍ, Juan José | MADELEINE, Carolina. Source: International Review of Administrative SciencesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, mar. 2011Availability: No items available
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6.
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Exploring TQM-Innovation relationship in continuing education : A system architecture and propositions
by LIAO, Shu-Hsien | CHANG, Wen-Jung | WU, Chi-Chuan. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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7.
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Testing the criticality of HR-TQM factors in the Malaysian higher education context
by ALI, Noor Azman | MAHAT, Fauziah | ZAIRI, Mohamed. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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8.
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C-Kano model : a novel approach for discovering attractive quality elements
by CHEN, Long-Sheng | LIU, Cheng-Hsiang | HSU, Chun-Chin | LIN, Chin-Sen. Source: Total Quality Management & Business Excellence Material type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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9.
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A framework for quality dimensions of knowledge management systems
by OWLIA, Mohammad Saleh. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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10.
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Using behavior theory to investigate individual-level determinants of employee involvement in TQM
by TANG, Zhongjun | CHEN, Xiaohong | WU, Zhengwen. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, dec. 2010Availability: No items available
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11.
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A classification model for prediction of certification motivations from the contents of ISO 9001 audit reports
by SAMPAIO, Paulo | SARAIVA, Pedro | RODRIGUES, António Guimarães. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec.2010Availability: No items available
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12.
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The effect of TQM practices on employee satisfaction and loyalty in government
by CHANG, C. C | CHIU, C. M | CHEN, C. A. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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13.
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An award journey for business excellence : the case study of a public sector unit
by MADAN, Pankaj. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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14.
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Application of the total quality management approach in a Spanish retailer : the case of Mercadona
by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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15.
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Metodología GESINCA como instrumento de gestión empresarial en la industria camaronera venezolana
by TRILLO HOLGADO, María Amalia | ESPEJO MOHEDANO, Roberto | HERNÁNDEZ ESCOBAR, Jean Antonio. Source: Revista Venezolana de Gerencia - RVGMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Maracaibo : Universidad del Zulia (LUZ), abr./jun. 2012Online access: Acesso Availability: No items available
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16.
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Avaliação e qualidade : dois conceitos indissociáveis na gestão escolar
by DIAS, Nuno Fernando de Carvalho | MELÃO, Nuno Filipe Rosa. Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, dez. 2009Availability: No items available
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17.
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Qualidade total na prestacao de servicos : como aprimorar as praticas gerenciais adotando a melhoria continua
by KAPLAN, Daniel I | RIESER, Carl. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Nobel, 1996Title translated: Service success.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16K173q] (1).
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18.
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Gestao para a excelencia : tendencias e inovacoes em qualidade para produtos, servicos, saude e educacao
by Conferencia Internacional da Qualidade 1997 Sao Paulo ]997 Abr | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G3932g] (1).
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19.
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Centro de excelencia sim departamento nao : 50 maneiras de transformar seu departamento em um centro de inovacao e excelencia
by PETERS, Tom. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 2000Title translated: The professional service firm 50.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14P483p] (1).
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20.
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Revitalizando a empresa : a nova estratégia de reengenharia para resultados e competitividade: conceitos, metodologia, práticas
by OLIVEIRA, Djalma de Pinho Reboucas de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14O482r] (1).
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