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1.
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Consumer as king in the NHS
by BOLTON, SHARON. Source: The International Journal of Public Sector ManagementMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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2.
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Harrods opts for drama-based learning Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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3.
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Ritz Carlton employees go for gold Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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4.
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Greek hidden champions : lessons from smal, little-know firms in Greece
by . Source: European Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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5.
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Winners are losers at "Captial Airport"
by STEIN, Mark. Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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6.
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The challenge of the call center
by HUTTCHINSON, Sue | PURCELL, John | KINNIE, Nick. Source: Human Resource Management International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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7.
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Welcome breaks boosts customer service and employee morale
by SHAPPIRO, Andrew. Source: Human Resource Managemente International DigestMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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8.
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Sistemas de atendimento ao cidadão : experiências brasileiras
by RAMOS, Danielly Silva. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.003R1753s] (2). On order (1).
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9.
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End-User Satiafation and Design Features of Public Agencies
by CALLAHAN, Richard F.; GILBERT, Ronald G. Source: American Review of Public AdministrationMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Thousand Oaks : Sage Publications, September 2003Availability: No items available
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10.
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Customers as Good Soldiers : examining citizenship behaviors in Internet Service Deliveries
by GROTH, Markus. Source: J.O.M - Journal of ManagementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Lodon : Sage, February 2005Online access: Click here to access online Availability: No items available
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11.
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Atendimento hospitalr : o que importa para o paciente?
by SIQUEIRA, Moema Miranda de. Source: RAP Revista de Administração PúblicaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Out. /Dez. 1988Availability: No items available
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12.
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O contato com o público no terceiro mundo
by GOODSELL, Charles T. Source: RAP Revista de Administração PúblicaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Jul. /Set. 1984Availability: No items available
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13.
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Relevância de dois fatores na percepção de qualidade em SACs1
by MIRAPALHETA, Gustavo Corrêa | PRETTO, Fernando Natal De | QUEIROZ, Adele. Source: RAE Revista de Administração de EmpresasMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : FGV, Abr./Jun. 1999Online access: Acesso Availability: No items available
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14.
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Frontline problem solvers : the structuring of frontline service work
by BJERREGAARD, Toke | KLITMOLLER, Anders. Source: International Journal of Public Administration - IJPAMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Philadelphia : Routledge, july 2010Availability: No items available
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15.
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In the public's service Source: Public Sector: Journal of the Institute of Public Administration New ZealandMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: New Zealand : IPANZ, oct. 2010Availability: No items available
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16.
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Quanto conta il cliente interno? Alcune riflessioni sulla progettazione e controllo dei processi aziendali
by ASQUER, Alberto. Source: Azienda Pubblica: teoria ed esperienze di managementMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Santarcangelo di Romagna : Maggioli, genn./mar. 2010Availability: No items available
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17.
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Are you being served? Europeanizing and re-regulating the single market in services
by MENZ, Georg. Source: Journal of European Public PolicyMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, oct. 2010Availability: No items available
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18.
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Governance in motion : service provision and child welfare outcomes in a performance-based, managed care contracting environment
by MCBEATH, Bowen | MEEZAN, William. Source: Journal of Public Administration Research and Theory - JPARTMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Cary : Oxford University, jan. 2010Availability: No items available
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19.
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Customer, partner, principal : local government perspectives on state agency performance in Georgia
by Thomas, John Clayton | Poister, Theodore H | ERTAS, Nevbahar. Source: Journal of Public Administration Research and TheoryMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Cary : Oxford University Press, oct. 2010Availability: No items available
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20.
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the Impact of customer relationship management through implementation of information systems
by KU, Edward C. S. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available
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