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1.
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Pesquisa de satisfação dos clientes externos do MARE : relatório final
by BRASIL. Ministério da Administração Federal e Reforma do Estado. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : MARE, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.18B8233p] (2).
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2.
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O programa brasileiro da qualidade e produtividade : uma análise de política
by DARÓS, Márcia da Mota. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Campinas : Unicamp, 1997Dissertation note: ^aDissertação^bMestrado em Política Científica e Tecnológica Universidade Estadual de Campinas.Instituto de Geociências Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D224p] (1).
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3.
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Guía para la implantación de cartas de servicios
by España. Ministerio de Administraciones Públicas. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Madrid : Ministerio de Administraciones Públicas, 2000Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 352.3570946 G9431] (2).
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4.
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How Turkey took to TQM
by Yildirim, Engin. Source: Human Resource Management International DigestMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: 2000-2001Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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5.
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A redução sociológica no processo de transposição de tecnologias gerenciais : gestão pela qualidade e certificação ISO 9001: 2000 no Tribunal de Contas do Estado do Rio Grande do Sul / Orientador: Luis Roque Klering
by Bergue, Sandro Trescastro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Porto Alegre : Universidade Federal do Rio Grande do Sul, 2009Dissertation note: ^aTese^bDoutorado em Administração Universidade Federal do Rio Grande do Sul. Escola de Administração Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.03B4999r] (1).
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6.
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Organização flexível : qualidade na gestão por processos
by TACHIZAWA, Takeshy | SCAICO, Oswaldo. Edition: 2. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Atlas, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01T117o] (1).
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7.
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Fazendo acontecer na qualidade total : análise e melhoria de processos
by GALVÃO, Célio Arnulfo Castiglione | MENDONÇA, Mauro Marcio Ferreira de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G182f] (1).
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8.
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Using behavior theory to investigate individual-level determinants of employee involvement in TQM
by TANG, Zhongjun | CHEN, Xiaohong | WU, Zhengwen. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, dec. 2010Availability: No items available
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9.
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A classification model for prediction of certification motivations from the contents of ISO 9001 audit reports
by SAMPAIO, Paulo | SARAIVA, Pedro | RODRIGUES, António Guimarães. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec.2010Availability: No items available
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10.
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The effect of TQM practices on employee satisfaction and loyalty in government
by CHANG, C. C | CHIU, C. M | CHEN, C. A. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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11.
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An award journey for business excellence : the case study of a public sector unit
by MADAN, Pankaj. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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12.
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Application of the total quality management approach in a Spanish retailer : the case of Mercadona
by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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13.
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An integrated framework based on the ECSI approach to link mold customers' satisfaction and product design.
by FERREIRA, Irene | CABRAL, José | SARAIVA, Pedro. Source: Total Quality Management & Business ExcellenceMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available
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14.
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The development of capabilities in new firms
by ARIKAN, Asli M | MCGAHAN, Anita M. Source: Strategic Management JournalMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Avenel : Wiley-Blackwell, jan. 2010Availability: No items available
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15.
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Sistema de gestão ambiental segundo o modelo ISO 14.001
by OLIVEIRA, Marcelo Silva de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Lavras : UFLA/FAEPE, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.10O482s] (1).
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16.
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Um guia do conhecimento em gerenciamento de projetos : guia PMBOK Edition: 4. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Newtown Square : PMI, 2008Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.19G6283g] (1).
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17.
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Pesquisa de satisfação da qualidade percebida e os programas de eficiência energética no relacionamento com prefeituras municipais em Minas Gerais
by FERREIRA, Anderson | CAVALCANTI, Conceição Dilene Batista | DUARTE, Sergio Henrique Mourthé. Source: Revista de Administração Municipal - MunicípiosMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : IBAM, out./dez. 2011Online access: Acesso | Acesso Availability: No items available
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18.
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Flexibilidade e modelagem de processos de negócio : uma relação multidimensional
by ALBUQUERQUE, João Porto de. Source: RAE Revista de Administra de EmpresasMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : FGV, mai./jun. 2012Online access: Acesso Availability: No items available
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19.
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Handbook on business process management 1 : introduction, methods, and information systems
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Heidelberg : Springer, 2010Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 2.20H23617h] (1).
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20.
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Impacto de la implantación de modelos de gestión de calidad y excelencia en la administración pública : caso de República Dominicana
by VENTURA CAMEJO, Ramón. Source: Revista del CLAD Reforma y DemocraciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD, jun. 2014Online access: Acesso Availability: No items available
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