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21.
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The reinventor's fieldbook : tools for transforming your government / por David Osborne e Peter Plastrik. --
by Osborne, David | Plastrik, Peter. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: San Francisco : Jossey-Bass, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.40607 O814r] (1).
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22.
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Guía para la implantación de cartas de servicios Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : Ministerio de Administraciones Públicas, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15G896g] (2).
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23.
|
Cliente e consultor : uma parceria para o desenvolvimento organizacional
by IANNINI, Pedro Paulo. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Niteroi : EDUFF, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01I117c] (1).
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24.
|
Empowering the customer : the citizen in public sector reform / por Victor Ayeni. --
by Ayeni, Victor. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Commonwealth Secretariat, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.3 A976e] (1).
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25.
|
Servico ao cliente : a reinvencao da gestao do atendimento ao cliente
by ALBRECHT, Karl | ZEMKE, Ron. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 2002Title translated: Service America in the new economy.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14A341s] (1).
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26.
|
Pesquisas de satisfação dos usuários dos serviços públicos : conceitos e instrumentos
by BRASIL. MINISTÉRIO DO PLANEJAMENTO, ORÇAMENTO E GESTÃO. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : ENAP, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15B8233p] (3). On order (1).
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27.
|
Unidades de atendimento integrado : como implantar
by BRASIL. Ministério do Planejamento, Orçamento e Gestão. Secretaria de Gestão. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : MP, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15B8233u] (4).
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28.
|
Unidades de atención integrada : como implantar
by BRASIL. Ministério do Planejamento, Orçamento e Gestão.Secretaria de Gestão. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : MP, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15B8233ua] (3).
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29.
|
Politicians, bureaucrats and administrative reform
by Pierre, Jon (Ed.). Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: London : Routledge, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 322.44 P7695] (1).
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30.
|
Estratégias de orientação para o usuário-cidadão Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : ENAP, 2001Availability: No items available On order (1).
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31.
|
CITIZENS FIRST Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development/ Centre Canadien de Gestion, 1998Title translated: Les citoyens d'abord.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19C5812c] (1).
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32.
|
The trusted advisor
by MAISTER, David H | GREEN, Charles H | GALFORD, Robert M. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : The Free, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01M231t] (1).
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33.
|
Desburocratização : roteiro para desburocratizar
by BRASIL. Ministério do Planejamento, Orçamento e Gestão. Secretaria de Gestão. Programa Nacional de Desburocratização. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : MP, 2001Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11B8233dr] (1).
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34.
|
The new managerialism and public service professions
by KIRKPATRICK, Ian | Ackroyd, Stephen | Walker, Richard. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New York : PALGRAVE MACMILLAN, 2005Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.02K596n] (1).
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|
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35.
|
Citizen-centred service : responding to the needs of canadians
by Canadian Centre for Management Development. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : The Learning Centre, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 353.48 C21258c] (1).
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|
36.
|
Avanços e perspectivas da gestão pública nos Estados / Conselho Nacional de Secretários de Estado de Administração. -- Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília: CONSAD/FUNDAP, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 351 A946] (2).
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|
|
37.
|
BOAS Práticas no Setor Público Edition: 4. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Lisboa : INA / Sociedade de Publicações Lda, 2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.19B6626b] (1).
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38.
|
GOVERNANCE in the Twenty-First Century : revitalizing the public service / B. Guy Peters e Donald J. Savoie. --
by Peters, B. Guy [Ed.] | Savoie, Donald J [Ed.]. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Québec : Canadian Centre for Management Development/ Centre Canadien de Gestion, 2000. --Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.05G7211go] (2).
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39.
|
Enfrentando a violência contra a mulher : orientações práticas para profissionais e voluntários(as)
by SOARES, Bárbara M. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : Secretaria Especial de Políticas para as Mulheres, 2005Online access: Acesso Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 3.06S676e] (1).
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|
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40.
|
Ouvidor municipal: um defensor do povo : o caso Curitiba
by NEVES, Gleisi Heisler. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Curitiba : CDM / IBAM , 1987Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15N518o] (1).
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